November 2018


ATMIA Sponsors Spotlight

ATMIA is proud to have industry leaders as regional and global sponsors. We spotlight some of our sponsors and the work they are doing for the ATM Industry in this edition.

Click on the logo to read the company's article or simply scroll down.

   




www.atmmarketplace.com

5 takeaways from the 2018 Bank Customer Experience Summit

AI is hot, chief.

At least that was one of the key takeaways for me last week as I left Chicago after attending Networld Media Group's annual Bank Customer Experience Summit.

When we were constructing this year's agenda in late 2017, discussions about how AI would affect the banking industry were abundant in various trade publications and industry conferences. But it seemed as though some executives had a difficult time defining how AI would affect their operations.

That's not the case anymore.

One focus at the moment is how banks will use data extracted in AI initiatives. For example, how they can offer a better voice banking service based on data indicating how customers interact with Amazon Alexa, or in Bank of America's case, the proprietary system Erica.

It remains to be seen how this all plays out, but panelists at the summit gave us a glimpse of the future. Over the next week or so, Mobile Payments Today and ATM Marketplace will recap some of the key sessions from last week in Chicago.

We started our coverage last week with a recap of the opening keynote speech.

For now, here are five tidbits (in no particular order) from sessions I attended during the summit:

1. Suresh Ramamurthi, chairman and CTO, CBW Bank: "If you want to go into digital banking, [consumers] expect everything to happen at the speed of Google. The generation born after Google expects everything to happen right away." Ramamurthi said this during the opening keynote presentation at the summer. His presentation traced the history of CBW Bank from a tiny institution that catered to farmers in Weir, Kansas, to its current status as a fintech playground, thanks to what Ramamurthi describes as a banking marketplace. Fintech companies have developed APIs around CBW's platform to help the institution tackle digital banking initiatives despite infrastructure shortcomings.

2. Rachel Huber, analyst, Javelin Strategy & Research: "They are also the smartphone generation. For Gen Z, having a smartphone has always been a thing. The smartphone is how they start their day. It's really their focal point." Huber said this during the summit's Four:15 panel, a session comprised of four 15-minute presentations from industry analysts and executives. Huber focused her presentation on the difference between members of the millennial and Gen Z cohorts, the latter of which has a profound fondness for their smartphones. Huber urged attendees to focus on their mobile efforts because Gen Z is positioned to influence the future of financial services in a way millennials have not.

3. Kader Sakkaria, director of technology, business and portfolio management, BMO Harris Bank: "If you look back about 10 years, Apple helped to transform the behavior of the customer [with the first iPhone]. Consumers were then asking themselves, 'How can I get a product or service quickly into my hands?' It's been an interesting dynamic that affects the customer experience." Sakkaria said this during a panel about the role AI can play in the customer experiences banks create in the near to long-term future. He mentioned the iPhone launch as a set piece for the current customer experience and the way that banks today are investing in AI to improve their digital offerings.

4. Phil Leininger, general manager of omnichannel sales and service, USAA Bank: "We're focusing on the member and the humans that are driving the customer experience. We talk a lot about humanizing our services and humanizing the digital experience." Leininger said this during his Friday morning keynote speech. "USAA must rely on the digital channel because it lacks physical branches. Its customers are U.S. military members and their families. So, it's important there are human elements to USAA's digital experiences."

5. Ryan Tuttle, senior consumer finance analyst, Euromonitor International: "What can banking steal from other industries? Mobile hardware is saturated, but the software isn't there yet. Then you start looking at things in China, they are taking [virtual reality] and making a shopping experience out of it." Tuttle said this during a panel discussion about how banks will continue to adjust to a mobile-first world. He's right in that the smartphone's form factor and components haven't changed much over the years. To Tuttle's point, what kind of experiences can brands create to deliver customer satisfaction via apps?

Highlights from Bank Customer Experience Summit 2018: https://vimeo.com/292153046



www.dieboldnixdorf.com

Five Common Security Misses: Is One of These Your Achilles' heel?
By B. Scott Harroff

How many times each day do you Google something?

Bad guys do it too.

We are living in a pretty modern era. A world of information is at our fingertips, and those of us in the financial industry have to remember that hackers and thieves have access to way more information about systems, software and internal processes than they've ever had before—and that's before they maliciously hack into a network. A simple Google search can reveal XFS specifications for a particular ATM cash dispenser, for example, along with instructions on how to manipulate XFS into operating the dispenser. If they're feeling even lazier, would-be hackers can search for apps that conduct test dispenses online, and access the actual software itself that interacts with XFS to make the machine dispense cash.

The bottom line is that new opportunities for theft are simply stacked on top of more traditional robbery methods: Today's criminals can find, purchase and/or download the details they need to plan an attack of any kind, whether their modus operandi is physical, cyber or data-related. That means financial institutions have to be prepared to fight on every front—which can quickly become incredibly complex. I've compiled five of the most common security gaps I see across the financial industry. Take a look and see if any apply to you.

Gap #1: A blanket approach to security.
How can a blanket have gaps? Just like every one of your children is different, so too is every ATM in your network. Some are nestled securely inside a bank branch, or close by in the vestibule or under the awning of the drive-up area. Some are at far-flung outposts, inside retail locations, or in poorly-lit areas without much oversite. Yet we see financial institutions (FIs) treat them all the same, implementing (or neglecting to implement) the same measures on every terminal, regardless of location, age or usage.

Not only is this inefficient, it's not cost-effective. Rather than spreading your security budget evenly across your network, conduct an analysis to determine which terminals are high-risk, and which are low-risk—then allocate your funds accordingly. This can be a great first step toward prioritizing updates and new software or hardware installations. Which leads us to the second major gap...

Gap #2: Skipping simple steps that maximize the security precautions you already have.
I can't tell you the number of FIs I've talked to where every single one of their remote ATMs has exactly the same key that was shipped from the factory, and they don't have an alarm on the top hat, and there's no one monitoring the ATM in real time to see if it's running or if it's down.

There are many, many things you can do to tweak the settings, passwords, keys, etc. on your terminals to enhance their security. It's been hammered into all of us that our own personal passwords need to be complex and we need to change them frequently, yet we see ATMs that have been out in the field for years and they still have a factory-issued password in use. That is the lowest hanging fruit that a criminal can find.

And here's the other important take-away on this topic: we work closely with the FBI, Secret Service and other government security agencies to monitor emerging threats. We often issue warnings regarding potential threats, and when we issue those warnings, we also outline steps you can take to ensure your network is protected—when your organization receives those warnings, take them seriously. Go over your protocols, check your keys and passwords, do the due diligence beforehand so you're not going in with the cleanup crew afterward.

Gap #3: No documented instant response plan for potential attacks.
I think sometimes the issue of security is so complex, and security or IT teams are so far down in the weeds trying to address every threat under tight budgets and limited capacity, they never get around to putting down on paper exactly what the process should be if there is an attack on the network.

Many banks are relying on someone to protect them—security specialists like our team at Diebold Nixdorf, or their own internal team—but when it comes down to critical details, they're not sure how to respond in the immediate aftermath of an event. They don't know how to turn off an account, for example (especially if it happens in the middle of the night), they're not sure how quickly their support team will acknowledge and address the issue, etc. I encourage every bank to go through the exercise of a mock attack, so they can see how and where the triggers are happening—or not happening—to better understand exactly what they need to do in the case of a security issue.

Gap #4: Lack of full commitment to security.
This one can be a tough pill to swallow, because every bank wants to believe they're doing everything in their power to prevent breaches that cost money, reveal consumer data and erode trust.

But the reality is, we see FIs that hesitate on big decisions like upgrading to EMV—they have a "what's the worst that could happen?" philosophy that is dangerous at best, and very costly at worst. TLS protocol is another one where we see banks that still haven't rolled it out or turned it on.

Hackers certainly use and exploit the most advanced tools at their disposal. FIs must respond in kind. While a bank may be reluctant to spend money on a new security solution or a sweeping round of software updates, criminals have no such qualms. They will spend the money to make their money; so FIs simply can't use budget constraints as an excuse any more. Likewise, terminals must be kept up to date, with the latest firmware, the latest updates to the OS, signatures in place, whitelisting activated, encryption fully engaged, etc. If you've got the greatest security running on your hard drive, but you're missing a key firmware update, you're vulnerable.

Gap #5: Attack vectors that are difficult to identify and thwart. Transaction Reversal Fraud is low-tech and hard to spot. Is it any surprise it's making a comeback? Social engineering is also becoming trickier to address. In a conversation with STAR Network's Director of STAR ATM Acceptance at First Data Incorporated, John Campbell, on our podcast, COMMERCE NOW, he explained how challenging it can be for banks: "[criminals are] importing a new phone number, a new email address, and then they don't have to get around security. They've taken over the identity. The cardless transaction now is just a funnel for them—they don't have to beat the ATM, they don't have to beat the networks, they don't have to beat the processor. They beat the human. By doing so, they're bypassing all this wonderful security we've put into place."

The best thing an FI can do to eliminate every single one of these gaps is sit down with a security expert to walk through all the different attack vectors out there, and put a plan together that identifies where they are today, where they want to get to, and then the steps they need to put in place to get from here to there. And then, one more critical thing: how to keep everything up to date once they get to that next-level, ironclad security status.

Hear more from Scott and other Diebold Nixdorf security experts on
COMMERCE NOW. www.commercenowpodcast.com





dplwireless.com

IAD Recovers $25,000 with DPL's Anti-Theft Accessory

Early in 2018 Darryl and Kristy Staal, owner/operators of Kida ATM Services, were the victims of an ATM smash and grab. Located in Thunder Bay Ontario, Darryl and Kristy manage over 100 ATMs. During the incident, thieves smashed out a window to gain entry to the building, then ripped the ATM out, causing a lot of collateral damage in the process. The theft was caught on camera, however police were unable to recover the ATM or catch those responsible, resulting in a total loss.

Feeling frustrated Darryl and Kristy didn't know what to do besides cut their losses and move on. In April of 2018 Darryl travelled to Toronto to attend an ATMIA trade show, which included a presentation by DPL about their Protector GPS accessory, an intrusion detection and theft recovery accessory that works in conjunction with their Hercules wireless ATM modem. The Protector GPS features custom physical sensors that can send multi recipient alerts via text, telephone call, email and in the mobile friendly Hercules Portal for; power cuts, tilting/vibration, door open events, and GPS movement.

Darryl and Kristy decided to purchase some Protector GPS accessories and installed them in locations they believed may be at higher risk of a theft. Early one morning in September of 2018, at around 1:00 a.m., Darryl received a text alert indicating that a power cut alarm had been detected at one of his ATMs. Moments later he received a second text alert indicating that a tilt alarm had also been detected. This prompted a third text alert indicating a potential theft in progress.

Darryl immediately logged into DPLs Hercules Portal on his mobile device and viewed the security tab of the ATM he'd received the alerts for. There he could see the ATMs GPS position moving away from its location in real time. This ATM had been located at a busy weekend market, and Darryl had just loaded it with cash the day before.

Darryl and Kristy called 911 to let police know they were experiencing a theft. They got dressed, and jumped into their vehicle. Darryl drove while Kristy communicated with police. Kristy shared the secure link from the portal with police so they could track the ATMs movement on their own mobile devices.

Suddenly the ATM appeared to stop moving. Darryl and Kristy met police outside of a garage that was next to what appeared to be an abandoned house. This seemed to be where the ATM had stopped.

Unsure of what might be waiting for them inside, the responding officers waited for backup to arrive before attempting to enter the garage. Once backup arrived, police advised Darryl and Kristy to remain in their vehicle as they entered.

Moments later, police emerged inviting Darryl and Kristy to enter the garage where they discovered their ATM. The thieves had stashed the ATM in the garage of the abandoned house, planning to later to empty the money from the cash cartridges.

Thanks to the help of DPL's Protector GPS, Darryl and Kristy were able to recover their ATM and over $25,000 in vault cash. During the theft, one of the culprits apparently injured themselves leaving trace amounts of blood on the ATMs. Through DNA testing, police were able to positively identify and prosecute the persons responsible. Experience shows that catching thieves is an important step in stopping ATM smash and grabs. Often during a string of ATM thefts, it's one group of individuals responsible and once they're caught, the thefts stop.

Darryl and Kristy were DPL's first inductees into their Badass Bandit Buster group, a designation they're proud of. DPL is dedicated to developing products that solve real problems for their customers and they look forward to helping more IADs put an end to ATM thefts.

To learn more about DPL's Protector GPS accessory visit https://www.dplwireless.com/atm-protector, call DPL toll free at 1-866-561-8880 or email [email protected].





www.euronetsoftware.com

Putting Your Best Face Forward

The role of the ATM is undergoing a "face-lift". Modern ATMs now boast a wide range of capabilities and continued innovations in technology and offer diverse opportunities to engage customers. Fleet owners have opportunities to leverage ATM software like Euronet's ATM Channel Manager (ACM) to help expedite the introduction of new products, services and revenue streams.

Many FIs are working to transition teller transactions to self-service channels as a means of controlling costs while meeting the expectations of today's always-on-the-go consumer. ATM and Mobile Banking are often the most utilized customer touch-points and in many cases, the ATM has become the "face" of the bank. As a primary point of contact, it's clear that the customer experience at the ATM is a key consideration for those looking to maintain competitiveness and customer satisfaction.

Properly maximizing the full potential of the ATM increases the value of the self-service channel and positions ATMs as powerful brand ambassadors, fostering deeper and longer lasting connections with your customers.

The Interactive Customer Experience

In today's market, customers don't just want great design, they expect it. It becomes imperative that fleet owners showcase products and services in a consistent and easy to consume way. Software that is clunky, difficult to use and quite honestly not fit for the task, often create barriers when looking to optimize features across a multi-vendor ATM fleet.

To ensure a great customer experience that strengthens the bond with customers, consider the following:

DELIVER VALUE
Choose a mix of features that provide personalization, value and convenience. With services like Cardless, Contactless, Bill Pay and Dynamic Currency Conversion there are opportunities to provide speed, accuracy and drive additional revenue. Because the customer is at the heart of every transaction, personalized greetings are a likely friend when exploring your customer acquisition and retention efforts as they allow you to target more effectively.

MAKE IT OBVIOUS
Customer maintained preferred transaction shortcuts are a great option to streamline transactions. Not only is it an opportunity to improve the user experience, it affords an opportunity to create customer profiles that can be leveraged to identify your high value customers. There is an art when it comes to the presentation and promotion of products and services at the ATM. Discoverability is essential, so it's important to be clear on what it is that you want the customer to do while at the ATM. Don't ever leave the customer confused.

KEEP IT COHESIVE
Keep the styling and navigation consistent and cohesive throughout the experience. Keeping functionality consistent and intuitive helps users easily master the experience.

Unlocking Potential

Traditionally, ATMs have been considered a "cost center" or for some FIs, "cost neutral". ATMs can support multiple use cases that increase operating income which shifts the ATM business model from cost to revenue generation, this is particularly attractive for assets that are already owned.

In a rapidly changing industry, having access to software that supports several business model types is essential when growing and protecting lines of business. In fact, not having adequate access to the right software tools can impact your business in undesirable ways. It is for this reason that Euronet provides tools that can accommodate fleet owners who not only take a multi-vendor ATM approach but those who also embrace a hybrid business model.

Euronet's ATM Channel Manager Helps Command the Fleet

Ensuring maximum availability is the starting point for a positive customer experience. In the words of Peter Drucker, "You can't manage what you can't measure." Running today's ATM fleets at optimum levels demands one system that can measure, manage and drive the entire fleet - even multi-vendor fleets. Besides optimizing multi-vendor device management, the ACM solution allows FI's to streamline development and support operations by eliminating the need for vendor specific processes and staffing.

Real-time device status and transaction data can be easily accessed and presented in a user-friendly format — everything from cash levels to electronic transaction journaling to printer status. Operational alerts are sent by email and /or SMS based on criteria defined by the FI. User roles and access controls ensure only authorized users have access, and only to data pertinent to their role. ATMs and data can be organized based on the institutions organizational framework and be extracted to perform analysis of usage and customer behaviors for ongoing improvements. Remote command capabilities — such as Remote Key Load and remote screen downloads, save time and money.

Marketing campaigns can be pre-planned with a variety of options including screen flow positioning, time-of-day, day-of-week, single ATM or groups of ATMs, etc., videos, photos, graphics, labels, text, fonts and colors can be updated easily. Screen design and maintenance of the "look and feel" of your ATM screens can be configured by marketing associates without aide from IT staff. Planned changes can be previewed and validated on the desktop prior to deployment.

When looking to create amazing customer experiences take full advantage of your ATM fleet with Euronet's ATM Channel Manager (ACM). In the industry, it's a game changer that allows you to maximize the potential of your fleet while effortlessly managing it.




www.grgbanking.com

GRGBanking, A Leading AI Solutions Provider

GRGBanking is a well-known and top provider in financial self-service industry, and aims to become a leading AI solution provider in the world with its innovative technologies and solutions.

GRGBanking was founded in Guangzhou, China in 1999, and was listed in Shenzhen Stock Exchange market in 2007. Since 2008, GRGBanking was the No.1 ATM supplier in China, and now GRGBanking is the TOP 3 vendor in financial self-service industry in the world with more than 300,000 equipments deployed in over 80 countries.

GRGBanking provides abundant series of hardware and software products including ATM, cash recycler, cash depositor, cash sorter and branch transformation solutions. GRGBanking also strategically invests into R&D of key AI technologies, such as biometrics identification, big data analysis and blockchain, etc. GRGBanking AI solutions are focused in 4 areas: intelligent finance, intelligent transportation, smart city and convenience retail.

Intelligent Finance
For Intelligent Finance, there are over 300,000 intelligent financial equipment from GRGBanking installed all over the world. With biometric recognition, speech recognition and human-computer interaction core technology, GRGBanking developed a series of intelligent financial solutions to include intelligent bank branches.

Intelligent Transportation
For Intelligent Transportation, GRGBanking's intelligent devices and modules are adopted by over 100 subway lines, high-speed railways and passenger stations in more than 30 cities in China. Working in concert with Tencent, GRGBanking develops payment systems, which are currently applied in the Shenzhen subway station. GRGBanking also promotes the application scenarios of face recognition technology in subway stations and airports in multiple cities.

Smart City
For Smart City, GRGBanking develops cash security services and promotes creative business practices such as alarm operations and high-value escort services. GRGBanking creates intelligent security solutions covering 29 regions in China and establishes intelligent authentication platforms applied to government affairs.

Convenience Retail
For Convenience Retail, GRGBanking provides maintenance services for nearly 200,000 intelligent products to expand into the intelligent retail industry with its outstanding service. GRGBanking owns self-developed intelligent ticketing system software and products which have been introduced to traveling and entertainment service industries.

Intelligent Financial Products & Solutions
However the banking and financial industries change, the foundation for transactions is still cash. Even though the spread of electronic payment technologies is steadily reducing the share of cash payments, cash, as the founding payment method, is still active and strong in most markets. With strong self-owned key technology for cash processing, GRGBanking's ATM & CRS product lines receive positive feedback from global customers. To better fit in different application scenarios, GRG Banking cash processing machines are not only for financial institutions, but also for the retail industry, which supports more value-added functions and services to meet changing customer requirements.

  • Cash Dispenser
  • Cash Recycler
  • Retail Recycler
  • Currency Exchange Machine
  • Full-Function ATM
  • Cash Deposit Machine
  • Night Safe
  • Drive-Up ATM
  • Cash Sorting Machine

Branch Transformation Products & Solutions
Branch Transformation is the process of redesigning the traditional banking branch infrastructure by optimizing internal business processes and substituting obsolete technologies with newer ones. This activity is aimed to bring customers substantial benefits like enhancing business efficiency, TCO reduction, increasing ROI as well as improving customer experience and satisfaction. To help banks start their Branch Transformation journey, GRGBanking develops a full range of products and solutions including VTMs, STMs and Smart Branch Omni-channel application platforms.

  • Video Teller Machine
  • Smart Teller Machine
  • Intelligent Kiosk
  • Teller Cash Recycler
  • Large Volume Cash Recycler (P5500)
  • Branch Cash Recycler (P5800L)

AI Solutions
AI Technology has affected almost all the industrial sectors to include banking. In our life, AI has become important and will continue to be in the future. GRGBanking gives prominence to AI technology based on scenarios devoted to finance, transportation, public security and convenience retail industries to upgrade traditional practices. With AI technology such as biometric recognition, video & image processing, and human-computer interaction, GRGBanking developed a series of intelligent financial solutions assisting to set up the smart branch in China. To better serve the demand of financial industry transformation and business upgrading, GRGBanking explores the possibilities in AI application and aims at being a leading AI solution provider for intelligent finance.

  • Facial Recognition
  • Voice Processing
  • Finger Vein Application
  • Smart Branches

For the latest GRGBanking news, in-depth information on GRGBanking's brand, and for shareholder and career information, please visit http://www.grgbanking.com.




www.lowersriskgroup.com

The Rise of the ITM
By: Brad Moody, EVP, Operations, Lowers & Associates

Recent and significant acquisitions in the banking industry have left many banks with an overabundance of brick and mortar banking centers located in close proximity to (if not right across the street from) one another. As the natural lease expirations of these banking facilities occur and banks merge their customers into a single center, they face a common complaint: It takes too long in the teller line to perform simple transactions such as cashing a check on a Friday afternoon.

The ITM (interactive teller machine) allows banks to offer services to their customers in an automated fashion where upwards of 80% of transactions can be performed with no teller assistance. The ITM also permits the unbanked to cash the bank's customer checks with ease and without human interaction. This frees up the teller line for customers who prefer personal interaction, who need to perform more complex transactions, or who wish to inquire about products and services the bank has to offer.

The ITM presents a win-win scenario for customers and banks. On the other hand, the details cause concern and complexity for CIT carriers. For example, it is becoming clear that banks fully intend to deploy the ITM to the drive-through lanes and piggy back the machines in each lane in order to allow multiple customers to utilize the machines quickly. ITMs are also being installed in the lobbies of the banking center and bank lobby leaders are educating customers on the advantages of using the ITM/ATM for future transactions.

Since these machines are deployed in a fashion that increases risk, banks are turning to the services of the CIT carrier. What many CIT carriers fail to realize is that the risk goes beyond exposure caused by the placement of the ITMs. It extends to the complexity of servicing the ITM itself, as various manufacturers have very specific service requirements.

Consider a typical deposit image ATM with a total service time of 12-15 minutes to complete the cash swap, cash deposit pull, imaged check retrieval, receipt paper change, captured card processing, etc. with the management of three receipts and typically one or two denominations. In comparison, ITM service time extends to 18-22 minutes with additional bagging procedures, management of coin, additional denominations inclusive of $100 notes, and up to eleven receipts to manage. This level of exposure and service time increases even further when you consider the security impacts of servicing ITMs in drive through lanes where ITMs are stacked or back to back with one another.

The risks involved with ITM servicing and replenishment are complex and far-reaching. Yet, the opportunity for carriers to successfully mitigate the risks and employ sound operating practices can reap them more business from banks as ITM deployment continues to increase.

For a more detailed discussion of the risks and opportunities, download the Lowers & Associates CIT Carrier's Guide to Building Your ITM Program and reach out to the Lowers & Associates ATM and ITM risk management professionals at lowersrisk.com.



www.mastercard.us/en-us.html

Mastercard unlocking new value at the ATM

As a leading Payments Technology company, Mastercard is always looking to make the consumer experience safe, simple and secure. To bring the same benefits to users of our global network of ATMs, we are making significant investments in it. This will also ensure that the ATM channel continues to offer incremental value for everyone in the ecosystem including ATM manufacturers, software providers, processors, acquirers and issuers. Our vision for the ATM channel is best expressed by the 3 innovative products we have brought to fruition - Cardless ATM powered by Mastercard, Mastercard Cash Pick-Up and Contactless ATM. For the banked consumer we have Contactless ATM and Cardless ATM solution that enhance the security, convenience and fee transparency for end-consumers. For the un or under-banked consumers, we have Mastercard Cash Pick-Up which turns the ATM into a point of disbursement for receiving funds. By enabling completely new use-cases and enhancing the existing ones, we are creating greater business opportunity for our partners across the ATM value-chain. Given below are some highlights of what we have accomplished so far and 2019 goals we have established for ourselves.

2018 Progress:

  • Commercial launch of Mastercard Cash Pick-Up: We joined hands with Cross River Bank and Viamericas to launch Mastercard Cash Pick-Up in Miami in October this year (you can read the press release here). We will accelerate the expansion of this product in US before opening it up for cross-border corridors next year.
  • Availability of Contactless: As of November 6th, 2018, we have enabled tokenized contactless ATM transactions on our network. It is now globally available for all issuers to offer it to their consumers by enabling it at the ATMs.
  • New partnerships: Global ATM manufacturer Diebold Nixdorf and a major ATM software provider in Europe KAL, announced support for Mastercard products. ATM manufacturer Hyosung and Genmega have also announced support for Mastercard Cash Pick-Up. We are closely working with all our partners to rapidly scale our products on the global Mastercard network. (You can read all the announcement by clicking on these links: Diebold Nixdorf announcement, KAL announcement, Hyosung and Genmega announcements)

2019 Goals:

  • Drive inter-operability: Taking the lead in driving innovation in the ATM industry was the critical first step but we know that nothing works in isolation. We are supportive of establishing industry standards around new technologies being rolled-out at ATMs to bring the benefit of inter-operable solutions to consumers across the world.
  • Strengthen partnerships: In order to scale the ATM products globally, we are in active conversations with our partners across the ATM value-chain including manufacturers, software providers, processors, acquirers and issuers. We will be announcing more as we look to drive an industry-wide push to deploy next generation digital products worldwide
  • Secure the future of ATM: When a consumer holds a physical card in their hands, they know that it can be used in largely the same way at any of the ATMs globally – consumers have come to expect this global ubiquity. However, with the current expansion of non-interoperable digital solutions, as an industry, we risk creating islands of consumer experience and diminishing this key consumer value proposition. To maintain the promise of consistent and ubiquitous consumer experience, we are focused on extending global interoperability into the digital world. By securing the consumer needs we will help secure the viability of ATMs as to serve consumers in the emerging digital-age.

Product Details:

Mastercard Cash Pick-Up
(http://www.mastercard.com/cashpickup)
Mastercard Cash Pick-Up™ allows banks and their disburser customers to deliver cash quickly, securely and easily to any vetted consumer – banked or unbanked– through enabled ATMs, without the use of a card. It is currently live with Viamericas in Miami, US. The goal is to scale it domestically in US and then enable it for key cross-border corridors. You can find more detail by visiting the website link above.

Cardless ATM powered by Mastercard (http://www.mastercard.com/cardlessatm)
Cardless ATM allows a consumer to digitally find the nearest ATMs (at his or her bank and at other banks), and easily set up the withdrawal within his or her banking app before completing the withdrawal at any enabled ATM. More detail is available at the website link above. Cardless ATM is targeted for early 2019. In order to test our technology, please visit Mastercard Developer Zone for technical details: https://developer.mastercard.com/product/cardless-atm

Contactless ATM
Contactless replaces the physical card with the tap of a phone. ATM skimming is a $2B+ problem globally which will be reduced significantly as more customers transact via contactless. We have now enabled tokenized contactless ATM transactions on our network. It is now globally available for all issuers to offer it to their consumers by enabling it at the ATMs.

If you looking to learn more about Mastercard's ATM efforts, please get in touch with your account representative or leave us a message @ https://www.mastercard.us/en-us/issuers/products-and-solutions/cash-pick-up/cash-pick-up-contact-us.html




www.Metabank.com

MetaBank, founded in 1954 has grown to operate in several different financial sectors: payments, tax services, national commercial lending, community banking, national consumer lending and insurance premium financing. MetaBank works with high-value niche industries, strategic-growth companies and technology adopters to grow their businesses and build more profitable customer relationships. MetaBank tailors solutions for bank and non-bank businesses, and provides a focused collaborative approach. The organization is helping to shape the evolving financial services landscape by directly investing in innovation and acquiring complementary businesses that strategically expand its suite of services. MetaBank has a national presence and over 1200 employees, with corporate headquarters in Sioux Falls, SD.




www.paragonedge.com

ATM 3.0: Why the ATM Industry Must Change
By: Steve Gilde, Director of Global Product Marketing

The payments landscape has evolved significantly since ATMs first arrived on the scene more than 50 years ago. The number and variety of payment methods have become increasingly complex.

Digital options such as all the mobile "Pays" and contactless cards now allow consumers to make purchases using a wide assortment of devices and touch points. However, despite this proliferation of digital options, cash still remains a preferred payment method for many consumers.

As long as physical currency continues to play a fundamental role in the payments ecosystem, the ATM will remain a critical delivery channel for consumers.

That said, if the ATM industry is to survive another 50 years, it must evolve faster and further than ever before. Just as the industry has moved from its roots in proprietary operating systems (ATM 1.0) to Windows and XFS (ATM 2.0), it must now prepare for the transition to the next generation — i.e., ATM 3.0.

There are three aspects of the ATM industry that must change to achieve this modernization:

1. ATMs must merge with other distribution channels (e.g., mobile).
2. Automated technology must be leveraged to boost efficiency.
3. The industry collaboration to a greater degree.

Merge and standardize channels

To successfully modernize the ATM channel, organizations must integrate it to a greater degree with other distribution channels, such as mobile and branch systems.

It is still all too common for ATM resources to be siloed with their own systems, tools, and priorities. ATM 3.0 will require that the ATM channel become a true, integrated part of the mainstream organization. This will allow organizations to reduce overhead, streamline processes and achieve greater cost efficiency.

There is still too much internal friction within the ATM industry. We have too many rules, too many "standards" and too many proprietary processes that present barriers to organizations that wish to innovate, integrate and automate ATM operations, product development, and testing processes.

The additional layers of complexity added by EMV contact and contactless processing have further complicated these issues.

The transition toward ISO 20022 as a common payment messaging standard may help to demolish some of the artificial boundaries that have arisen as payment channels have evolved separately over time.

However, much more needs to be done in order to alleviate some of the mistakes made in the past and create modern, flexible and universal operating standards for all ATMs.

Leverage technology to boost efficiency

Despite the sophistication of the payments landscape, many payments providers and ATM deployers continue to rely on disjointed, dated technology to monitor, test and maintain their machines.

This technology simply can't keep up with the rapid pace of change in the industry today — or with increasingly sophisticated consumer expectations.

Each additional enhancement or customization carried out on these legacy systems adds an additional layer of expense and complexity to the payments process, ultimately making it more difficult and costly for organizations to maintain their systems and efficiently introduce new products and services to their customers.

One easy way for organizations to get started on the path toward ATM 3.0 is to virtualize and automate their ATM testing environment.

By maintaining and testing ATMs on more modern technology, deployers can ensure the best possible consumer experience at the ATM while improving their fleet's efficiency, reliability, and total test coverage.

And by automating simple, repetitive tasks (i.e., robotic process automation), organizations can significantly decrease the potential for manual errors while freeing up costly human capital for more strategic activities.

Encourage stronger industry cooperation

This mission isn't an easy one: Modernizing and standardizing technology throughout the entire industry will require support and participation from major players across the board.

ATM deployers, networks, card schemes, and industry regulators must work together. For example, the ATM Industry Association is currently working on a "Next Gen" ATM initiative to drive the technology side of the business forward, spearheading the development of the framework, processes, and standards needed to keep the ATM industry relevant and competitive — both today and in the future.

But as important as the ATMIA Next Gen initiative is, it is only a part of the ATM 3.0 transformation work that needs to be done.

ATMs have been helping consumers access money and financial services for more than half a century, and they will continue to be around as long as consumers use cash.

However, the ATM industry must evolve to keep up with a rapidly changing technology landscape, and with increasing consumer expectations of instant, "always-on" availability.

By merging channels and working toward standardization, leveraging automated technology and encouraging stronger industry cooperation, we will move toward ATM 3.0, and the industry will continue to thrive in the digital future.





www.pwg.uk.com

PWG is a specialist, accredited security provider, delivering a range of highly innovative, intelligent security solutions and services to a diverse range of clients across the UK. Our aim is simple: to provide EXTRAORDINARY SECURITY that protects, detects and eliminates emerging risks to businesses, people and assets.

We embrace and pioneer the latest technologies, to deter criminal behaviour and continually keep us one step ahead. Everything we do is results-driven, and through the use of innovative technology, effective intelligence analysis and dedicated, specialist staff, we consistently exceed the needs and expectations of our clients.

Within the financial sector we have a proven track record protecting the ATM industry:

Our challenge
Using gas as an explosive, organised crime groups carried out a series of physical explosive-remove attacks on ATMs in the North West and Midlands regions, stealing large amounts of cash. The client suffered significant increases in these attacks, which had proven extremely difficult to deal with. As a result, there had been significant cash losses and considerable business disruption, threatening risk on public safety and brand reputation.

What we did
By working with the client and acquiring intelligence, we accurately identified and predicted ATMs at high risk of attack. Innovative technical measures were implemented, which supported by remote and physical monitoring, detected attacks in progress and tracked stolen cash. Developing strong working relationships with the police, we ensured high levels of engagement and operational response for our clients. Following two explosive attacks in one day, stolen cash was tracked and located to a house where, working closely with Police on Operation Matrix, a number of secured prosecutions and convictions were made of members of the organised crime groups.

The result
The client has seen a reduction in risk to physical attacks in the North West and Midlands area as a result of our assistance. In addition to protecting cash, the success also resulted in improved staff and public safety, improved business continuity for the bank and the community and enhanced the brand reputation.

For more information please contact us on 0845 600 8933 or via email [email protected]




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