European ATM Developments

1. New Staff Member

ATMIA welcomes Alan Townsend who joins ATMIA (part time) after a distinguished career in the Metropolitan Police Flying Squad. Alan has been a focal point for the fight against ATM crime and was instrumental in setting up the highly effective “Bank Note Watch” and “ATM Security Working Group” teams. The output from these teams has produced both a coordination of crime data and crime fighting recommendations. Alan will be the ATMIA European Security Specialist. Alan has won several awards including an MBE in 2005.

2. Latest Publications

ATMIA Published the first manual to provide discussion points and recommendations regarding ATM Lifecycle Business Efficiency. The document provides input on the Total ATM Lifecycle Operation Solutions (TALOS), defining the operational lifecycle, typical annual cost of ownership, and recommendations for improving business efficiency (cash, maintenance & advertising). The manual also incorporates recommendations on Outsourcing from a vendor perspective, customer perspective, and the legal framework headings. The final chapter adds information on the requirements for a successful ISO business model .

3. Fight against ATM Crime

UK crime data and European crime data has shown a drop in the amount of card fraud since the implementation of Chip & PIN. Card skimming in 2005 resulted in €44m across Europe which is down by 43% on 2004 figures. However of increased concern is the significant increase in Card Not Present fraud up by 21% (mainly phone, internet, and mail transactions), were customer data is obtained by phishing scams, computer spyware, and counterfeit sites. The banking industry continues to address security procedures and technologies to improve customer awareness and improve on line security.