This session will cover the work we did with industry to support the launch of the NGB series, the program of work we have developed post series issuance and how we see this work continuing in the future.
Are we in a post-branch era? The COVID pandemic has accelerated change in many industries, condensing 5-10 years of change into months. In banking, there is both push and pull dynamics at play that are influencing both customer usage of branches and bank decisions to maintain branch networks. And while these larger forces are at play, there is increasing risk that many could be left behind. What is the future of the bank branch? Is it a critical part of a bank's service delivery and customer engagement model? Or is it a relic of the pre-COVID era? How can branches and the services that are delivered through them be done in a way that gets the best outcome for all stakeholders?
Join CIBC Capital Markets for an engaging workshop on how financial institutions and ATM providers are leveraging Big Data Analytics to optimize ATM placement, enhance the cardholder experience and monetize new revenues from existing transactions made through ATM networks. The session will include a walkthrough of specific data channels that prove helpful for decision making, case studies on client impact, and best practices on understanding cardholder behavior to enhance the customer experience.
With fewer branches and banks shifting resources to digital distribution, how should we be planning for access to cash services for communities, businesses and customers? A discussion of the challenges and opportunities for meeting these needs.
Pubs and Clubs have worked together for a number of years to provide counselling and self exclusion services for patrons at risk of harm from gambling. AHA NSW and Clubs NSW will soon introduce facial recognition technology to enhance this system, without impacting on vast majority of other patrons
Look at current landscape in New Zealand with reference to the RBNZ regulator views, the key role third party providers play and the opportunity that an TM utility that has just been set up will play in the market.
The presentation will look at the ever evolving threats from physical attacks that will face the Next Gen ATMs in Asia and how innovation in Intelligent Banknote Neutralization Systems, IBNS, will satisfactorily address these risks going forward.