Diebold Nixdorf

Self-Service and Teller Automation Systems

With the largest portfolio of self-service solutions and a combined installed base of 1 million systems in more than 130 countries, Diebold Nixdorf is the clear leader in the global cash and media systems market. This position enables us to understand the needs and challenges of financial institutions today, and anticipate those of the future as we leverage our IP and expertise in the areas of media handling and security.

Our innovative transaction automation enabling solutions help transform your business model to address the emerging needs of consumers in an omnichannel world.

Find the system that fits to your specific needs:

Lobby ATMs

Deploy these indoor units in the branch or at other retail locations to bridge the physical and digital ecosystem for consumers, and empower your customers with access to more financial services.

Through-the-Wall (TTW) ATMs

TTW units offer flexibility in your deployment needs. Whether indoor, outdoor or in a vestibule area, DN Series TTW units integrate seamlessly into your branch environment.

Drive-up ATMs

Built to withstand the harshest conditions and elements, our drive-up units will transform your drive-thru lane and free your branch staff to engage more deeply with consumers in this 24x7 channel.

• Infographic: The All-New DN Series^TM

  DN Series delivers a more personalized experience in a more integrated solution.

• Infographic: Optimize Your Productivity, Simplify Operations and Drive Efficiencies for Your Organization

  Your branch or store has to deliver new and enhanced functionalities while reducing the total cost of ownership. Yet delivering on new experiences can be overwhelming for internal teams that are already charged with day-to-day responsibilities. With the right partner, your complex hardware and/or software installations can run smoothly, seamlessly and quickly, to match the pace of today’s evolving consumer expectations.

• Infographic: Optimize Your Connected Enterprise

  What’s your biggest challenge when it comes to managing the universe of tablets, handhelds, payment terminals and more?

• Infographic: ATM Monitoring: the Good, the Bad & the Ugly

  It's 5 p.m. on a Saturday. Do you know if your ATM network is up and running?
  Without the proper monitoring tools, you coul dbe missing a lot of information about the health of your self-service devices. Take a peek at the current landscape, and fin dout how your can manage your self-service ecosystem end-to-end and enhance your brand’s integrity.

• Infographic: Cash is (Still) King

  Digitalization is here to stay — we’re a hyper-connected world with more options than ever. But that doesn’t change the fact that physical currency is a top choice of people around the world. From how much there is, to why we love to use it (and how much it costs to move it all around), here’s an inside look at the big, complicated ecosystem of cash.

• Infographic: Consumer-Centric Experience

  How to Foster Better Consumer Experiences in the Digital Era.
  Today's consumers are empowered with more information than ever before, which means the bar has never been higher when it comes to brand experiences. With demographics and generational preferences changing, are you putting consumer experience at the heart of the banking experience?

• Infographic: The Facts on Skimming

  The race to prevent fraud is never-ending, and even as new solutions are implemented, work-arounds are being designed. That's certainly been the case when it comes to card skimming at the ATM. Over the years, the bad guys have made their skimmers smaller, smarter and virtually undetectable. And even as EMV compliance makes its way across the United States and around the globe, skimming remains on of the financial industry's most costly problems.

• Infographic: Top Five Consumer Myths

  The worlds of physical and digital currency are colliding - and in this vastly changing retail banking landscape, there are a number of myths and misconceptions regarding consumer attitudes. Let's look at the facts.

• Infographic: Windows® 10: An Engine for Change

  Strategize Today. Breathe Easy Tomorrow.
  From large banks to local credit unions, the Windows® 10 migration offers an opportunity to provide a better consumer experience and future-proof your fleet.

• Infographic: Thriving in a consumer-centric ecosystem

  Diebold Nixdorf is a strategic, collaborative end-to-end provider of services, software and hardware for the financial and retail industries. Take a look at how we’re driving connected commerce, helping clients around the world meet the needs of the consumer-centric global ecosystem.

• Infographic: The Power of Diebold Nixdorf Software

  Changing the way the world connects with their money. Diebold Nixdorf is the global leader in ATM software deployments.

• Infographic: Giving You an Edge: The Facts on Skimming

  Most bank cards are still vulnerable to card skimming. Discover why financial institutions are protecting their assets, consumers and reputation with the latest skimming solution.

• Infographic: The Total Economic Impact of Diebold Nixdorf Marketing at the ATM Solution

  Through four customer interviews and data aggregation, Forrester concluded that Diebold Nixdorf’s Marketing at the ATM solution has the following three-year financial impact.

• Infographic: Cash is king

  Digitization is here to stay – we’re a hyper-connected world with more options than ever. But that doesn’t change the fact that physical currency is a top choice of people around the world. From how much there is, to why we love to use it (and how much it costs to move it all around), here’s an inside look at the big, complicated ecosystem of cash.

• Infographic: Operational Excellence for Financial Institutions

  Want to ensure availability, enhance efficiency and enrich experiences? Download this infographic and learn how to achieve Operational Excellence.

• The SMB Opportunity

  Key Takeaways:

  1. SMBs account for more than 90% of global businesses.
  2. McKinsey estimates that banking revenues from SMBs represent one-fifth of all global banking revenue.
  3. Financial institutions (FIs) often fail to fully leverage automation solutions that could have a transformative impact on their relationships with SMBs.
• DN Series^TM

  The way people bank is changing, and the ATM is a critical digital channel in a modern connected journey. DN Series delivers a more personalized  experience in a more integrated solution.

• Are Self-Service Security Management Services Right for You?

  Managing a self-service fleet is a HUGE task. Is your security strategy piecemealed? Do you question whether you’re doing enough to protect your fleet and your customers? If so, it’s time to enlist help. Answer the questions below to see if DN AllConnect Managed Security Services„ could be just what your organization needs.

• Three Partners, One Vision: A 100% Digital Bank

  We live in an era that is hallmarked by smartphone use and Internet access. Today’s consumers want options, and they want them now, not tomorrow or next week. Banpará recognized that in order to stay ahead of the curve, they needed to act aggressively to position themselves as a modern financial partner to their consumers. Working in tandem with Saque e Pague, a Brazilian multiple-service self-service network, and Diebold Nixdorf, Banpará created a revolutionary, fi rst-of-its-kind digital bank branch in the popular Shopping Boulevard mall in Belém, Pará.

• Maintenance & Availability Services

  High availability across the entire self-service network is a critical component of delivering positive consumer experiences. Powered by Diebold Nixdorf AllConnect^SM Services, our global service infrastructure keeps your assets, equipment and software systems running and up-to-date, regardless of manufacturer. Our focus on continuously improving and maintaining self-service fleet availability and performance means you can focus on continuously delighting your consumers.

• Total Implementation Services

  A key element of success in today’s banking industry is the ability to manage change—anticipating market demands, quickly harmonizing diverse IT landscapes, reducing industry complexities, increasing value, and enhancing your financial institution’s image while simultaneously making your costs more efficient. Total Implementation Services, powered by Diebold Nixdorf AllConnect^SM Services, offers reliable and scalable implementation solutions based on globally standardized processes and tools, a Single Point of Contact (SPOC) approach, and reliable local expertise.

• Self-service Fleet Management

  Market factors are pressing financial organizations from all sides: low interest rates, complex regulations, new players in the market, changing consumer expectations and much more. Optimizing and transforming your self-service channel for this new reality is critical to continued success. Self-Service Fleet Management, powered by Diebold Nixdorf AllConnect^SM Services, provides an experienced single point of contact to remove redundancies and make end-to-end management of your systems and software more efficient and profitable.

• Branch Lifestyle Management

  Digitalization of the financial industry is proceeding rapidly. Simultaneously, falling profit margins are putting pressure on branch network operations. Financial institutions are challenged with the overwhelming task of transforming branches to drive efficiencies and operate at lower costs, while somehow maintaining and even nurturing consumer relationships. Branch Lifecycle Management, powered by Diebold Nixdorf AllConnect^SM Services, provides a holistic, end-to-end suite of services, software and systems solutions that are uniquely tailored to meet the needs of modern financial institutions.

• ATM as a Service

  Managing a self-service delivery channel can be an underestimated responsibility for many Financial Institutions (FIs). FIs are faced with balancing the need for efficiency and optimization against the non-negotiable (rising) consumer demand for a personalized and always on self-service experience. FIs know that to compete effectively and grow revenue, they must never miss a moment with each of their consumers. Yet, the reality is that many FIs are faced with scarce resources, a need for rapid innovation and lack of in-house expertise to fulfill against this in-demand consumer delivery channel. ATM as a Service, powered by Diebold Nixdorf AllConnect^SM Services, shifts the management of your self-service delivery channel to us, giving FIs the opportunity to seize each moment with every consumer.

• Brochure: CS Systems Portfolio

  Diebold Nixdorf offers a comprehensive suite of self-service options to meet the diverse needs of a differentiated, global marketplace.

• Brochure: Device Monitoring: Define your own parameters

  Monitor your self-service network the way you want.

• The Total Economic Impact of Diebold Nixdorf Marketing at the ATM Solution

  To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with years of experience using Diebold’s Marketing at the ATM.

• Get Defensive with End-to-End Security Solutions

  Your entire self-service ecosystem needs a multilayer approach to protect you, your customers, your bottom line and your brand. We can help you develop a holistic approach that provides the best defense against potential attacks – whether physical or logical.

• The Seven Deadly Sins of Cash Cycle Management

  Bad timing. Chaos. Wastefulness. Are you troubled by one – or a few – of the common obstacles to achieving True Cash Cycle Management? In this new guide, we’ve compiled the challenges we see all too frequently: The Seven Deadly Sins of Cash Cycle Management.

• Diebold Nixdorf Case Study: Capstar Bank

  CapStar Bank redesigns its branches and creates a modern, customer-centric banking experience. Get to know how the bank managed to create an accessible, boutique environment featuring an open concept floor plan with automated services and private consultation spaces.

• Managing ATM Security: Layered Approaches for 21st Century Issues

  With fraudsters being increasingly more creative at developing attacks on systems, ATM security is now more important than ever before, and unless ATM owners act proactively, they’re going to become the next statistic.

• Mobile Money and Mobile Financial Services @ ATM Networks: The Role of ATM Networks in the "Mobile First" World

  This white paper examines the opportunities for financial institutions (FIs) and mobile network operators (MNOs) to generate new revenue streams in the “mobile first” environment, which is becoming a reality in developed and emerging markets.

• A COMPREHENSIVE RESOURCE FOR UNDERSTANDING CASH RECYCLING

  Automated cash recycling is one way to reduce cash-handling challenges, and it can bring significant benefits to financial institutions. Download this guide to conquering cash management costs.

• Case study: BAWAG P.S.K. integrates banking and postal branch services

  Together, the Austrian bank BAWAG P.S.K. and postal service Post AG have created a unique network of tightly integrated branches. Today, customers visiting one of their 500 jointly managed branches have access to both financial and postal services, powered by Diebold Nixdorf’s self-service technology.

• Case study: BBVA Bancomer creates win-win-win situation for bank, retailers and consumers

  BBVA Bancomer is reaching more consumers and achieved simple, convenient and cost-effective cash handling.

• Case study: Garanti Bank

  Garanti Bank offers optimum service across all channels – simple and customer friendly.

• Case study: Raiffeisen Bank Serbia takes a branch transformation journey

  Raiffeisen Bank Serbia is harmonizing and intertwining efficiency, processes and design in its branches.

• The Global Classroom: Branch Transformation

  After engaging with more than 750 financial institutions around the world, the Diebold Nixdorf Branch Transformation Team has identified some of the most innovative, transformative ways different regions are making banking better.

• Eight Steps to Successful Cash Recycling

  There’s no longer a debate about whether financial institutions should implement cash recycling systems (CRS) in their branches and ATMs. The question is how to do so.

• 5 Consumer Myths

  The worlds of physical and digital currency are colliding—and in this vastly changing retail banking landscape, there are a number of myths and misconceptions regarding consumer attitudes. Let’s look at the facts.

• Case Study: Branch Transformation with First Citizens National Bank

  With a rich, 125-year history in the region, First Citizens National Bank (FCNB) was ready to raise the bar for its consumers. The bank engaged in a strategic branch transformation project that included a de novo branch as well as a rebuild of the highest volume branch in their network.

• Perspective: ATM Fleet Management

  The ATM channel is a vital touchpoint for consumers. Yet in a commissioned global study conducted by Forrester Consulting on behalf of Diebold Nixdorf, a majority of financial institutions (FIs) polled felt in-house management of their self-service fleet was becoming too difficult.

• Forrester^® - Why Financial Institutions Should Consider Managed Services for their ATM Fleet

  Forrester conducted an online global survey of 220 business and IT decision-makers with responsibility for the security and management of ATMs at retail banks. Through this study, we found that businesses are challenged with providing a number of security elements for ATMs and could benefit from having a trusted partner to aid with ATM security.