Cater Care Improves Customer Experience in its 28 Airport Fast Food Concessions with NCR Silver

Tuesday, March 20, 2018

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by NCR

SYDNEY, Australia, March 20, 2018 – NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, has helped Cater Care Australia Pty. Ltd, an industry leading contract catering, accommodation and facility management service provider to a range of clients across Australia, improve business operations and customer service across its airport-based fast food concessions with the NCR Silver™ solution.

Cater Care has finalised the acquisition of Spotless Group’s (ASX: SPO) airport concession business, which will see Cater Care become one of the largest airport concession operators in Australia. The acquisition is made up of 31 retail locations within six airports across New South Wales and Queensland.

In late 2017, Cater Care installed the NCR Silver solution, an integrated payment, marketing and management solution that can transform a tablet into a complete point-of-sale (POS) system, capable of sales reporting, employee management, inventory management and more. Since the seven-week rollout, Cater Care has improved customer service, managing orders easily with increased speed and accuracy.

Using the NCR Silver Concierge™ service, Cater Care was able to get its new POS systems up and running very quickly. The service offers industry-leading customer support from a group of trained professionals, simple end-user training, and real-time reporting capabilities to help small and medium-sized businesses make better business decisions.

“With deep technical knowledge of the system and the industry, it was like the NCR Silver Concierge service team worked for Cater Care,” said Warwick Kowalczyk, National IT Manager for Cater Care, when commenting on NCR’s integrated support with the NCR Silver Concierge service. “It meant we could focus on the business and we had a partner who could easily take care of our technology requirements.”

“The NCR Silver solution has been designed for small and medium-sized businesses to track sales, manage inventory and take payments in the store across multiple locations in one cost-efficient cloud solution,” said Adam McArdle, NCR’s Regional Director for NCR Small Business, APAC Region. “That also means that we help our customers with the setup of back office and POS functions so that businesses like Cater Care can focus on growing their business.”

About Cater Care
Cater Care Australia Pty. Ltd, is an industry leading contract catering, accommodation and facility management service provider to a range of clients across Australia, with passionate about fresh, quality food, and pride on providing the best hospitality and service to their customers and clients. Cater Care is headquarted in Sydney, Australia and is proudly 100% Australian owned and operated, with over 200 sites across Australia providing employment for more than 2,500 people.

About NCR Corporation
NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Ga., with about 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. NCR encourages investors to visit its website which is updated regularly with financial and other important information about NCR.

Twitter: @NCRCorporation

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