Thursday, January 30, 2020View Showroom
Everlink Payment Services Inc. is pleased to announce that Michelle Burger, formerly General Manager, Card Services and Fraud Solutions has been promoted to Vice President, Client Services. Michelle will assume overall accountability for leading the Client Services & Support Teams and will have end-to-end accountability and responsibility for Everlink’s client service experience.
Michelle’s mandate will be to provide client care, support and communication excellence through focused, integrated and comprehensive client service management.
With nearly two decades of experience serving Canadian credit unions and banks, the last five with Everlink, Michelle brings to the role an in-depth knowledge of Everlink’s clients, technologies, products and services, as well as broad knowledge of the payments industry. Michelle’s experience at Everlink coupled with past direct Client Service & Support experience, including call center management serving the financial institution sector, will ensure her successful transition to this role.
“Client-centricity is at the core of our corporate culture and a visible and vocal commitment to our clients. Nothing is more important to client-centricity than timely and effective client support and service,” says Mark Ripplinger, Everlink President & CEO. “I very much look forward to working with Michelle in this dedicated role to shape and develop the Client Services portfolio. In turn, I would like to thank Mark Witkowicz, our Vice President, Business Development and Marketing, for managing this portfolio over the last year. Mark can now focus exclusively on business development, account management, marketing and brand management as VP, Sales & Marketing.”
Michelle will be responsible for managing all aspects of customer support and service. As a member of the Executive Leadership Team (ELT), Michelle will liaise with other members of the ELT to further develop Everlink’s customer service and support strategy, and manage the overall performance of people and processes organization-wide, to achieve the highest levels of customer satisfaction and loyalty.
Michelle will be based at the Everlink Head Office in Markham, Ontario.