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Everlink Delivering Payment Innovations

Monday, October 29, 2018

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by Anastasia Sudetic



COASTAL COMMUNITY ANNOUNCED AS PILOT IN ROLL-OUT OF EVERLINK CERTIFIED NCR INTERACTIVE TELLER MACHINE WITH ATM DUALITY (ATM/ITM) 



MARKHAM, ON, OCTOBER 29, 2018 – Everlink Payment Services Inc. announced today that Coastal Community Credit Union has selected to roll-out NCR’s ATM/ITM as part of a pilot that will see 5 of their ITMs upgraded to provide members with the option to perform either Interactive Teller transactions, or regular ATM transactions on the same multi-functional device. The announcement comes a few short weeks after Everlink announced that they were the first in Canada to certify the innovative NCR Interactive Teller Machine with ATM Duality (ATM/ITM).

The ATM/ITM combines remote full-service teller banking with the remote transaction processing banking technology embedded within the ATM to give members and customers the choice of self-service or connecting with a remote teller in a highly personalized, two-way audio/video interaction. As a major ATM transaction processor for Canadian credit unions and banks, Everlink has specifically certified the ATM functionalities of the machine with NCR’s CSA ITM/ATM v3.0 software. The CSA ATM/ITM duality functionalities can be made available for devices that are built based on the SelfServ 663x model and the latest SelfServ 6684 model.

“In today’s dynamic environment, when, where and how our members and clients want to be served is evolving,” said James Mitchell, VP, Technology with Coastal Community. “We are committed to blending the latest in technology with highly personal service to offer an excellent customer experience. Working with Everlink to add traditional self-serve ATM functionality to our ITMs at the touch of a button helps us continue to offer the best possible service to members.” 

“When we spoke to Coastal Community about the NCR ATM/ITM certification and pilot, they were very eager to be at the forefront of the roll-out. We are very excited to partner with Coastal Community and enable them to be the first in Canada to embrace the new NCR ATM/ITM capabilities for the benefit of their members,” says Mark Ripplinger, President & CEO at Everlink. “We have been working closely with both Coastal Community and NCR to ensure a successful pilot, and look forward to further conversations involving our credit union and bank partners once the pilot is complete.”   

About Everlink’s ATM Managed Services
Supporting the latest technology and introducing new innovations, Everlink powers ATM networks and transaction capabilities for credit unions, banks and cardholders domestically and from abroad. To learn more, visit https://www.everlink.ca/.

About Coastal Community Credit Union: Improving financial health, enriching lives, and building healthier communities…These are at the core of who we are and what we do at Coastal Community Credit Union (CCCU). With these as our focus areas, we continue to grow our position as the largest financial services organization based on Vancouver Island and the Gulf Islands, while remaining among the largest credit unions in British Columbia. As a 100% Island-based business, we’re committed to making meaningful differences in the places we call home. CCCU continues to help build healthier communities in part through donations, sponsorships, scholarship and fundraising efforts totaling over half-a-million dollars each year. Want to learn more? Visit
cccu.ca or join us on our Facebook and Twitter pages.

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative and integrated payments solutions and services for credit unions, banks, and SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well established Payment Network Gateway, we offer a diversified range of integrated payments Lines of Business including: ATM Managed Services, Card Issuance & Management, Fraud Management Solutions, Mobile Payments, Professional Services and SME Solutions.

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For additional information contact:

Anastasia Sudetic
Marketing Manager
Everlink Payment Services Inc. 
(905) 747-3692

Anastasia.Sudetic@everlink.ca 


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