The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run from Sept. 13 to 15.
The finalists have officially been announced for the Bank Customer Experience Summit Awards, which will be held in Chicago during the summit, which will run from Sept. 13 to 15. These companies have delivered innovative solutions ranging from AI powered video ATMs to banking "super apps" that act as one stop shops for all of a customer's banking needs.
The judges included Frank Aloi president and CEO of ath Power, Tom Harper, founder and CEO of Networld Media Group and Bradley Cooper, editor of ATM Marketplace. They judged entries in four categories:
The judges selected the finalists in each category for their innovative solutions in the space. The winners will be officially announced during the BCX Awards ceremony and dinner party.
In the best ATM/self-service category, the finalists are Auriga's #NextGenBranch and the Hawaii State Federal Credit Union innovative branch. The #NextGenBranch features an ATM that uses AI, video banking and automation to deliver a 24/7 banking solution. Customers may perform tasks such as bill payments, check cashing or bank transfers on the ATMs themselves or call up a video teller to help them with the task.
The Hawaii Credit Union, which was submitted by the Grant Victor company, deployed Hyosung's Interactive Teller Machines that provide customers access to all of their banking accounts, including checking, savings, personal loans and mortgages. The credit union selected this solution both to improve customer experience and maximize staff efficiency. It deployed these machines at a new branch, which it is using as a test location.
"I love the Credit Union thinking forward(in a space that typically doesn't) to consider using a new branch as a test lab. They're telling the market, 'you can have all the benefits of a CU wit the innovative approach of a big bank,'" Aloi said.
The finalists in the other categories include:
Best Branch Experience
Best Mobile Experience(banks)
Best Mobile Experience(fintech)
To see the awards in person, click here to register for the summit. Use the code AMCEDIT20 for 20% off at checkout. Early bird pricing ends Aug. 13.
Bradley Cooper is the editor of ATM Marketplace and was previously the editor of Digital Signage Today. His background is in information technology, advertising, and writing.
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