Friday, March 24, 2017
Spokesperson: Lee-Anne van Zyl, CEO of FNB Points of Presence
FNB has taken a decision to discontinue the provision of safe custody storage in branches that offer the service. The decision follows the bank’s regular review of service offerings to align with its business strategy, as well as the assessment of the product’s sustainability.
With immediate effect, FNB will not accept any new safe custody applications from existing or new customers.
FNB will be notifying impacted individual and business customers to make arrangements to collect their safe custody valuables from the branches in which they are stored. While customers are advised to make collection arrangements by 1 June 2017, the bank will give customers until 30 June 2017 to complete all collections.
FNB will make all reasonable attempts to contact every affected customer through the contact details they have supplied, however a customer that may have not received the sms, telephone call and official letter can also contact their respective branch to make collection arrangements.
Individual and business customers that have access to private bankers and relationship managers will also receive assistance via these dedicated channels.
In the interim, the bank continues to remind customers that it is necessary to take out suitable insurance cover for all valuables held in safe custody, in accordance with the terms and conditions of the service.
FNB’s decision to cease the safe custody storage service enables the bank to focus on continuously improving customer experience through its range of services. The bank remains committed to providing an unparalleled customer experience to all its customers.
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