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Auriga shares their take on #NextGenBranch, as the banking industry is being disrupted by technology and evolving customer expectations.
The bank branch is an important touchpoint in the omnichannel banking strategy, but it also needs to uncover the potential of new self-service devices, in order to make financial services always accessible, achieve greater efficiency, and improve the customer experience.
We believe in a lean bank branch, which is fully digital, customer-oriented, multi-service, AI-enabled, and open 24/7 - thanks to technologies, such as video banking, which allows banks to provide their customers with another touchpoint, offering many of the same transactions and services remotely.
This is useful where full-service branches are not an option, owing to either geographical or cost considerations. Additionally, in the current climate with the COVID-19 pandemic sweeping the globe, remote tellers are a method of maintaining service provision while supporting social distancing. Furthermore, many customers continue to prefer face-to-face services, and video banking is a way of bridging the gap between self-service and in-person.
Our Bank4Me solution offers exactly this: a platform/dock station in a private area of the branch and accessible to customers after recognition. It allows customers to access all the services of the bank in self-service assisted mode and interact with the bank's consultants via video conference, in a safe and personalized way.
At the end of the day, we do not want to forget the importance of security, in an era where digital technologies are taking a fast pace - this is the reason why we are investing in cybersecurity. We recently announced the acquisition of the Lookwise Device Manager (LDM) developed by S21Sec and became a member of ATMIA Security Association; by making LDM an integral component of our own software portfolio, we can significantly build the most effective cyber risk management and security capabilities for our clients that protect growth in digital financial services across all channels, including bank branches.
Join us Thursday, July 2nd at 9:00 AM CDT.
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