About Atmia
About Atmia

Lloyds opens flagship Manchester branch

Friday, September 29, 2017

by Lloyds Banking Group

The first of 20 flagships, the £3 million Manchester branch has longer weekday hours than normal and is also open on weekends, combining face-to-face expertise with new technology.

While specially trained staffers are available to help support customers, a digital zone continues to guide people to online and mobile banking, offering tips and demos. Free WiFi and phone charging as well as a coffee bar are also on hand.

A Safe Deposit facility, featuring biometric fingerprint technology, enables customers to store their valuable possessions in a convenient, safe and secure location. A business hub with a 'connector' helps link firms with local sources of advice, funding and training and the space is also being used for free events and seminars.

While Lloyds is investing in a small group of flagship sites, the bank is also in the midst of a three year programme to shut 4000 branches and is also shrinking hundreds more, ditching tellers in favour of tablet-wielding wandering staffers.

Robin Bulloch, MD, Lloyds Bank and Bank of Scotland, says: " While digital services are becoming increasingly important to our customers, we continue to recognise the significant value of human interaction - people want to deal with people when it matters. That is why branches are not a thing of the past - they just need to be reimagined."

Meet Our
Global Sponsors

Email IconEmail

Sign up to receive the news you want from ATMIA. We have a wide selection ranging from conference details, regional news and industry updates. You may update and change these details at any time. We look forward to staying in touch!

Social Media IconSocial Media

Be sure to follow us on LinkedIn, Twitter and YouTube

Bookmark IconBookmark ATMIA.com

Add atmia.com to your favorites, make it your homepage or pin the website to your task bar or desktop.


Subscribe to our RSS feed and stay up to date with all of our press releases.