(KAYSVILLE, Utah) November 11, 2022 – OptConnect, a longtime leader in fully managed wireless services, today announced that their Customer Care Team has been named Contact Center of the Year by the 2022 Titan Business Awards. The TITAN Business Awards’ primary goal is to acknowledge the achievements of entrepreneurs and
organizations globally and this is the second time that OptConnect has been recognized by TITAN for their incredible technical support team. OptConnect’s Customer Care Team supports the company’s ever-increasing customer base with incredible efficiency and professionalism to make sure that devices get installed quickly and remain connected reliably so customers can focus on their core business and outsource their connectivity needs to our experts. While the number of devices and new customers has also grown rapidly, the team has continued to deliver unparalleled customer satisfaction.
“OptConnect’s Customer Care Center is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of,” said Chris Baird, CEO of OptConnect. “This team of highly trained and knowledgeable connectivity experts keep a constant eye on our entire portfolio of connected devices and support customers who need help with installations, site surveys, device troubleshooting and everything in between. We are immensely proud that they are being recognized for their hard work and dedication.”
The TITAN Awards competition does not differentiate between small or big players in the market, and honors excellence impartially on the level playing field they have created. The competition was organized and hosted by the International Awards Associate (IAA) and opened submission to entrepreneurs, SMEs, and large organizations alike. The awards itself had received over 1000 nominated entries in the 2022 competition, from as many as 55 countries, some of which includes the United States, United Kingdom, Australia, Canada, China, India, Oman, Philippines, Portugal, the United Arab Emirates, to name a few.
OptConnect’s Customer Care Team works around the clock to make sure our customers have what they need when they need it. Some of this team’s 2022 accomplishments include:
• Over 23,000 cases resolved
• 98% first-call resolution rate
• 85%+ of all calls answered within 60 seconds
• 24/7/365 Support
To view all the 2022 winners, please visit https://thetitanawards.com/winner.php. For more information about OptConnect, please visit www.optconnect.com.
About International Awards Associate (IAA)
IAA, established in 2015, is the organizer of MUSE Creative Awards, MUSE Design Awards, MUSE Photography Awards, MUSE Hotel Awards, Vega Digital Awards, Vega Students Awards, NYX Marcom Awards, NYX Game Awards, NYX Video Awards, TITAN Business Awards, TITAN Property Awards, LIT Talent Awards, NY Product Design Awards, New York Photography Awards, and iLuxury Awards.
OptConnect is North America's leading provider of managed service wireless connectivity for ATMs, Smart Safes, Kiosks, Micro Markets, Digital Signage, and many other IoT/M2M applications. OptConnect provides a secure and reliable monitored wireless connection to the Internet for unattended equipment that is easy, low-risk, and convenient: All supported by a superior customer service infrastructure. OptConnect has spent 13+ years perfecting managed wireless services so that customers can focus on their core business strengths without having to deal with the delays, complexities, and frustrations of typical cellular deployments. OptConnect's fully managed solution provides Connectivity-as-a-Service for M2M and IoT applications that are simple and easy to implement.
### Media Contact Kevin Dalton Chief Experience Officer OptConnect (801) 991-1411 [email protected]