Study examines ATM use patterns among Aussies, Brits, Yanks

Wednesday, September 20, 2017

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Company: ATM Industry Association

A new report from Transaction Network Services, a provider of data communications and interoperability solutions reveals that consumers in the U.S., U.K. and Australia exhibit different behaviors when using ATMs.

The TNS report, Global Variances in ATM Usage, shares the results of a survey that investigates how frequently people use ATMs, whether they have used ATMs at mobile and temporary sites, whether they have used ATMs in other countries, how willing they are to pay ATM fees, and why some choose not to use ATMs at all.

Some key findings from the report:

  • U.K. adults are the most frequent users of ATMs.

  • Americans are the most willing to pay a small charge to use an ATM.

  • Australians are the biggest adopters of ATMs at open-air venues, such as festivals.

  • Overall, survey respondents who do not use ATMs, said that this was due to safety concerns. However, the top reasons varied by country.

"[I]t's vital that we understand how changing consumer habits are influencing this cornerstone of the payments industry, and TNS is delighted to be bringing you this interesting new report," Lisa Shipley, EVP and Managing Director of the TNS Payments Division. "Our survey results provide vital insights into consumer usage patterns, preferences and desires. This information will enable us and the industry as a whole to better understand the consumer trends and recognize what is important to the users of ATMs."

Download a complimentary copy of the TNS report.

The TNS study is based on results from an online survey conducted in May of 3,049 adults in the U.S. (1,037), Australia (1,002) and the U.K. (1,010). The survey was nationally representative of adult populations in each country in terms of age gender and region.


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