After a decade of activity under the title of Support and Production Deputy in Informatics Services Corporation (mother company), Dadehvarzi Faradis Alborz Company (shortly known as DFA) has begun its activities in 2004 by continuing the operating and supporting banking ICT technologies and equipment including branch equipment, VSAT, VNB (VSAT Network Backup device) and cabling. Thanks to its high executive capabilities and the increasing demands for advanced and diverse services by the clients in the field of banking technologies, as to complete the chain of products, DFA was also established itself as the first company manufacturing those equipment in Iran from the start.
Relying on the specialty and hard work of over 800 experienced managers and engineers, the company acquired the following achievements in the country:
No.20, Khalil Zadeh St.
Postal Code: 19697-33913
Phone: +98(21) 88663674
Fax: +98(21) 88661699
Email: [email protected]
The comprehensive control, monitor and management of SST (Self Service Terminal) is a necessary solution to increase performance and efficiency. Following this vital requirement, “Integrated Remote Monitoring and Administration-IRMA” system is designed and developed in DFA Software Development Management Section. SST’s online status remote monitoring, remote command execution, file transfer and collecting data for report management are some of the main tasks of this system. The main advantages of IRMA system for SSTs are:
VTM (Video Teller Machine), also known as Smart ATM , is an innovative banking solution that integrates HD Video & Audio Conferencing technology with core banking system. Customers can complete 95% of transactions which are conducted at the counter by self-service, following instructions given by remote teller or the system.
Personalized Customer Service:
According to different transaction requests of customers, VTM will allocate the tasks to tellers, account managers, or financing experts. The new banking way will bring users better customer experience, ease the pain waiting in line and asking different bank staff to serve. Besides, the remote tellers in call center will work and be trained together. Thus improves serviceability, provides customers standard and professional services.
Flexible Service Time & Location:
The video teller machine can be deployed not just in bank branches but also in communities. Customers can conduct transactions in the nearest VTM beyond bank working time as long as the call center provides remote teller supports.
Building a brick and mortar branch is expensive. The rent, personnel pay, office consumption all cost. Instead, VTM can act as community bank branch without so much cost. It enables banks get in touch with more potential clients and expand market share in a cost-effective way.
The ATM Faradis-210 offers a wide range of services and ensures discretion for customers during use. Standard frames simplify installation in various conditions. The system can be installed through walls of up to 360 mm in thickness. Old WN systems can be replaced without requiring any modifications to the building. The main control panel elements are made of stainless steel, which provides protection against damage through vandalism.
This ATM is made by Faradis Alborz Corp. based on PC2150 USB (made by Wincor-Nixdorf). New design for its fascia and using 15" monitor are differences between this ATM and PC2150.
Installation, commissioning and support of ATM:
DFA Co. has operated the Diebold-Nixdorf ATMs at different branches of national banks and currently supports all of the ATMs (more than 17,000 units).
Also the company, by relying on its discrete operational offices, repair centers and multiple warehouses has managed to provide a unique SLA in supporting its ATMs
Installing, Operating and Supporting VSAT & VNB Networks:
Supporting the equipment for VSAT/VNB networks and other telecommunication systems, installed at different branches of national banks is considered as one of the most significant activities of Faradis Alborz Data Manipulation Co.
Currently more than 7000 VSAT terminals and 7000 VNB devices are supported by the company.
Installing, Operating and Supporting Network:
Systems like the equipment for data storing, servers, computers, printers, scanners are some of the most important activities of Faradis Alborz Data Manipulation Co. in this field.
Providing Cash on Delivery Systems Services:
DFA Co. has a unique potential and ability for providing A to Z of electronic payment services.
Dadehvarzi Faradis Alborz Co., having high level expertise in designing and producing electronic banking and payment equipment and systems on one hand and installing and operating and supporting them throughout the country on the other hand, and having gained a significant experience by supporting and maintaining more than 400,000 POS machines, make a unique potential and ability for providing electronic payment services in the form of PSP (Payment System Provider) company. Considering the resolutions of the Central bank of the Islamic Republic of Iran regarding the rules and regulations of operation of PSP companies, supervised by a national Card Payment Electronic Network Company (Shaparak), DFA Co., considering the above mentioned abilities, has applied for the permit to operate in the fields of supplying, marketing, installing, operating and supporting POS terminal machines at sale points and services to be provided to receivers.