Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new-generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support.
Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Financial Processing Services & Software Licensing (FPL) business line provides banks and other financial institutions with a comprehensive set of services to help them and their customers manage their cashless payments.
Worldline has a strong presence on the ATM market with an end-to-end solution covering site, ATM, cash and transaction management. Worldline also delivers value-added solutions such as DCC at ATM (Dynamic Currency Change at ATM).
Worldline guarantees a high level of ATM services with SLAs tailored to meet its customers’ business needs.
More than 200 acquirers around the world already benefit from Worldline international acquiring capabilities.
Worldline develops its own applications and runs its own data centers, giving it the full independence to respond quickly to the needs of Financial Institutions and Independent ATM Deployers.
A key actor for B2B2C industries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market. Worldline employs more than 7,300 people worldwide and generated 1.15 billion euros revenues in 2014.
Worldline is an Atos company. www.worldline.com
Product Manager & Solution Sales
Global business Line – Financial Processing & Licensing
equensWorldline, a Worldline company
Tel +33 2 54 44 72 21
Mobile +33 6 31 74 26 88
19, rue de la Vallée Maillard
41013 Blois Cedex – France
Financial Institutions demanding ATM networks must maximize terminal availability reduce operational costs and ensure a reliable service to their customers.
Worldline’s Argaus ATM Manager has been designed to help institutions achieve these goals by offering a comprehensive multi-vendor ATM management solution, including device monitoring, remote file distribution, incident management, ticketing and terminal inventory.
ATM real-time monitoring
The monitoring module provides real-time information on network availability by collecting events coming either from the ATM Switch channel or from an XFS agent deployed in the ATM.
All status information is then displayed in Argaus graphical user interface.
Argaus ATM Manager provides a detailed real-time view of incidents from initial event through to resolution and SLA performance.
It detects and alerts unusual ATM or user behavior which could be fraudulent.
Remote File Distribution and Collection
This module manages file distribution to support software, images or videos updates.
In parallel, it collects the Electronic Journal and inventory data.
DCC (Dynamic Currency Conversion) offers international cardholders the option to withdraw cash at an ATM in the local currency with full visibility on the foreign exchange rate applied and the cost of the transaction in their home currency. DCC removes the currency conversion risk for the cardholder at the same time as giving clear price transparency. DCC replaces the normal currency conversion process applied by the card schemes and issuers.
When a card is identified as international by the ATM system, the transaction is sent to the FEXCO - Worldline platform for a DCC eligibility check. A DCC offer response message is returned to ATM owner. If the cardholder accepts the DCC offer presented on the ATM screen, the DCC transaction is switched to and processed by Worldline’s international multi-currency acquiring platform. A full suite of DCC reports are provided to the ATM owner for back-office reconciliation processes, including scheme settlement adjustment. Treasury services between the ATM owner and FEXCO finalize the process and eliminate the foreign exchange risk for the ATM owner. Finally, the ATM owner receives their share of the DCC margin which is normally realized by Card Schemes and Issuers.
New revenue: Independent ATM owners and ATM acquirers can now generate additional revenue from international ATM withdrawals.
Zero FX Risk: There is no foreign exchange risk for the ATM owner; this is fully managed and absorbed by FEXCO.
Improved Service: Increased customer service for international cardholders as conversion is made at a very competitive exchange rate, in a transparent manner.
You only have one overall contract and relationship to manage instead of one with each of the numerous players of the ecosystem. You can then rely on a powerful and flexible monitoring system that will be used to measure the Service Level Agreement achievements. Your network will always be compliant to the latest compulsory regulatory changes of the market. Our flexibility and experience will help you to design and implement innovative services you would like to deploy. We are able to handle the major ATM protocols of the market. You will be able to rely on an experienced team to support you on any question related to ATM management and make sure your ATM network works at its maximum efficiency.
Site research: Our team provides a site research and evaluation service for you to select locations with significant number of people passing by.
Costs under control: ATM management is a complex and heterogeneous ecosystem of players, processes and equipment. Over its 25 years of experience, Worldline has defined and implemented very efficient processes to manage the relationship with external players (equipment providers, site maintenance, cash carriers…).
Value Added Services: On top of the online banking traditional services, Worldline is able to offer other services such as DCC at ATM, Mobile phone top-up, E-wallet reload, Pay-a-Bill, Self-banking functions, Private withdrawal, One shot withdrawal, Personalized reports…
Published Thursday, July 27, 2017
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