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White Papers

BRANCH 3.0: THE SEAMLESS CONSUMER EXPERIENCE

Author(s): NCR
Published By: NCR
Publication date: November 7, 2017

Advances in technology mean that a bank branch is no longer defined simply by location, space and time. Instead Branch 3.0 is defined by activity: by staff interaction with customers, and how that takes place. Branches are physical. They are also digital. But the branch experience resides always with its staff, and as a result, as we explain here, they should always be profitable.

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