For all the talk of a cashless society through mobile payments and contactless cards, banknotes and coins aren’t going anywhere. Trusted, symbolic and easy to use, cash remains a valid and referred payment form all over the world. For financial institutions, this attachment to cash is something of a double-edged sword. Drawing cash from ATMs or human tellers is one of the most common ways in which customers interact with their bank, which makes effective cash management a priority. Technology developments such as cash recyclers and intelligent cash handling equipment can provide a solution to this problem. But as detailed in this paper, it is only a partial solution. Further changes to processes and procedures are necessary for financial institutions to drive even greater efficiencies into their cash management operations.
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