White Papers

How Can Bank Use Technology to Humanise Services?

Author(s): Auriga
Published By: Auriga
Publication date: January 21, 2020

Customers often complain that their bank can be cold to deal with. The concept ‘Banking for Humanity’ looks to change this and is an idea that was explored by fintech guru, Chris
Skinner, at The Banking Scene conference.

But, what are the most likely steps for this to happen and how might technology help rather than hinder banks being more human and empathetic?

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