Public consultation on The Future of Cash Use

This report is based on an analysis of the submissions received by the Reserve Bank
of New Zealand (the Bank) in response to its issues paper on the future use of cash
(The Future of Cash Use – Te Whakamahinga Moni Anamata: Issues Paper) and its
invitation to provide feedback on these issues.

Between 19 June and 31 August 2019, when the public consultation process was opened and
closed, 2,284 submissions were received. These were mostly received electronically via an online
survey (2,257 submissions or 98.8% of the total), while others were received as paper copies of the
survey through the mail (nine submissions or 0.4% of the total), some as emails (10 submissions or
0.4% of the total) and some as written submissions (eight submissions or 0.4% of the total). Most of
the submissions received were from individuals or family/whānau (93%). (Approximately 120
additional items of feedback on the issues paper were received using abridged or customised
surveys for engagement events, and these have been separately considered by the Bank).