Auriga shares their take on #NextGenBranch, as the banking industry is being disrupted by technology and evolving customer expectations.
The bank branch is an important touchpoint in the omnichannel banking strategy, but it also needs to uncover the potential of new self-service devices, in order to make financial services always accessible, achieve greater efficiency, and improve the customer experience.
We believe in a lean bank branch, which is fully digital, customer-oriented, multi-service, AI-enabled, and open 24/7 - thanks to technologies, such as video banking, which allows banks to provide their customers with another touchpoint, offering many of the same transactions and services remotely.
This is useful where full-service branches are not an option, owing to either geographical or cost considerations. Additionally, in the current climate with the COVID-19 pandemic sweeping the globe, remote tellers are a method of maintaining service provision while supporting social distancing. Furthermore, many customers continue to prefer face-to-face services, and video banking is a way of bridging the gap between self-service and in-person.
- Mark Aldred, Head of Sales, Auriga
- Juan Ramón Aramendía, Project Manager, Auriga