The financial services industry is going through an exciting period of innovation and evolution. New rules and regulations are boosting competition and choice for consumers, while developments in technology are opening up new business models and methods for financial institutions (FIs).
Amidst all this change and growth, it’s crucial for the industry not to forget those who are at risk of being left behind and cut off from financial services—such as people living in remote areas and low-income countries. According to the Center for Financial Inclusion, just 24 percent of people in low-income countries have a bank account, compared to 89 percent of citizens of high-income nations.
Financial inclusion is a huge challenge, but there are ways to overcome it, and FIs have a vital role to play. This white paper will offer a detailed look at the issue of financial inclusion, what efforts are being made to tackle it, and specifically, the role that the ATM could play in extending financial services to the unbanked.