Artificial intelligence (AI) is a hot topic, and companies everywhere are exploring how this technology can help to enhance the customer experience. The banking software company Auriga has published a whitepaper to explain what the financial industry needs to keep in mind when implementing AI-powered chat bots.
As well as explaining the three key considerations for banks bringing chatbots into the customer service experience, the whitepaper considers the future of chatbots in banking.
As with the adoption of any new technology, there will be some challenges along the way, but the trend towards AI promises to be a win-win for both banks and their customers. We’re on the brink of a technological revolution – and Auriga is leading the way.
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