Lean bank branches are physical locations in which banking services have been augmented to increase efficiency, reduce operating costs and encourage greater customer satisfaction. Their popularity as a branch model is on the rise, but many bank branches have already closed. In fact, data from Which revealed that over 3,000 bank branches have been shut in the UK since 2015 as a result of declining footfall, as well as increasing costs and rising competition from online challenger banks.
There are four key arguments for why banks should invest in lean branches rather than closing them. Download this white paper to learn more.