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Sponsor Corner
ATMIA would like to thank the following sponsor companies for their commitment to ATMIA and the industry. It has been a pleasure working with each one of you.
ATMIA Sponsors are encouraged to write a 500 word article about their company and / or product for publication in the ATMIA Post. If you have missed this opportunity, please feel free to submit your article to Sharon Lane, Global Director, Finance and Member Services ([email protected]) for our next issue of the ATMIA Post. Enjoy reading these issues articles from our members and do not hesitate to reach out to them if you are interested in their products or services.
| ATM INDUSTRY ASSOCIATION GLOBAL SPONSORS |
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| ASIA PACIFIC REGIONAL SPONSORS |
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| LATIN AMERICA REGIONAL SPONSOR |
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A big challenge many ATM operators face is managing a software re-engineering project. Although the front line staff is responsible for the actual work, the top-level executives still play an important role in the success of the project. Here is a piece penned by Doug Deitel, CEO of Morphis, Inc some time ago. It still seems relevant today... and applies not only to a software implementation, but to any project your company might undertake, and for which you invest your people, your time and your money.
Ten Steps To A Successful Software Implementation
- Promote The Project – Hey... attitude is everything and your attitude will make a huge difference. Everybody has to know that you are totally committed to the project. If you don't support your people with a positive attitude during the implementation, they will surely fall into the opposite mindset. And digging them out of a hole is much harder than letting them fall in. Make a concerted effort to "get the word out" about how important and beneficial the project is and the response will be great. You need to market the big picture ahead of time and not let up... even after you're done and you "go live."
- Commitment Is Key – This is not a game... nor a theoretical exercise... nor some burdensome, unwanted series of nuisance tasks designed to waste your people's time. This is business -- your business. We invest immensely in dedicating our resources to learn your business and translate your needs into business software automation. You should understand why we expect nothing less in terms of commitment from you and your team.
- Delegate Responsibilities Clearly – The more organized your effort, the better. Each member of your team should have clearly defined duties. But in addition, everyone should know each others' job just in case a team member gets stuck doing something else. And if you haven't allocated at least one person to the full time success of the project don't be surprised if they deliver only part time results.
- Provide Good Instructions – At every session your Project Manager will provides complete instructions to all team members... down to the steps to follow in each screen. A recap of every meeting includes topic by topic what was covered including attachments. Read those summaries! Then be sure to follow through with clear instructions of your own on what you expect each team member to accomplish. Help them anticipate problems ahead of time and enable their efforts to complement the technical skills they will be learning.
- Timing Is Everything – When you think your people have too little to do, you already have too much. Look ahead... look back. There is always something to anticipate or complete. Make sure you know and understand the process that must be followed from end-to-end. Observe the progress at every stage. Take advantage of what appears to be a "lull" and re-double your team's efforts. It will pay off in the long run.
- Take Care of Your Staff – Make sure your staff is provided with the tools and recognition they require and deserve. Temperatures will rise in the heat of the implementation. A kind word and a helping hand will go a long way in maintaining unfailing loyalty and focus to accomplish the core objectives.
- Work as a Team – Your own technical staff, hands-on front-line people and project management resources will make or break the implementation. Attitude and accountability rule the day. Being the "boss" is the easy part. It's the rest of the team that makes it all happen. Nonetheless, everyone will look to you for direction. Make sure they understand you are engaged in the project and demand success. Learn the lingo and mind the milestones. The team will gel behind your leadership.
- Do Your Homework - More importantly... make sure everyone on the team does theirs. Just because a task looks easy when is is first presented, doesn't mean everyone will be able to repeat it... or even remember it... unless they practice it. Build redundancy into your process early on. People will come and go... figuratively and literally. Cross-train, practice, and practice again.
- Have an Emergency Plan – "Hope for the best... plan for the worst." Murphy will likely show up at the worst possible time. That is why our senior technical people are always part of the Morphis team... just in case (there's that commitment thing again.) Learn to recognize a failure of a team member when you see it and react quickly before disaster threatens to de-rail all the good work that preceded. And remember... you must accomplish everything... even in crisis mode... while keeping a cool head and maintaining a positive attitude.
- Go with the Flow – There will be hiccups, screw-ups and mix-ups. Just roll with it and fix them on the fly. Don't labor over errors or delays that really have no long term impact. This is where your preparation and team cohesion will make you or break you. Stay on point, forge ahead, and never give up the ship. Every implementation is different... but all are the just the first step on a long journey.
I promise if you keep these 10 steps in mind you will find more success and satisfaction in any project you undertake, no matter how critical or challenging.
Parabit Systems manufactures a wide array of security and self-service products for the financial industry (and other industries), including: ATM Lobby Access Control with SkimGard and contactless EMV/NFC readers, Courtesy/Emergency Telephones, Visitor Management Kiosks, Special Application Cameras, Light Monitors; other products by Parabit include: Mobile Device Charging Stanchions, Secure Mobile Charging Kiosks, ATM Surrounds and Toppers, Animated Virtual Assistant Kiosks, Welcome Centers, Way-finding Displays, Digital Signage for Advertising, and various other solutions.
Auriga is a top international player in providing financial institutions with cutting-edge software solutions that are flexible, modular and secure for omnichannel banking: WinWebServer (WWS). Thanks to its commitment to innovation and technical excellence, Auriga has a strong record and proven ability to help banks improve their efficiency and competiveness by optimising their existing delivery channels such as self-service as well as to exploit new channels as they become available.
Auriga is
- one of the main European suppliers of software and solutions for the retail banking industry
- the largest European independent software vendor for ATM applications
- a leading supplier in providing an integrated service oriented architecture at the server level to
- provide a "seamless banking" experience of the highest level across all the distribution channels.
- manage multiple client-facing interfaces and work with multiple internal/core systems in order to deliver transactions uniformly across all channels without duplicated development tasks.
- Attesting a deployment of its WWS solution on over 64% of the Italian ATM network (more than 30,000 ATMs)
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