June 2015 • Twenty-Seventh Edition



ATMIA Canada Member News:

ATMIA Releases New Position Paper on the Economic Right to Choose Cash

The ATM Industry Association today released a new position paper demonstrating that the right of citizens to choose to use cash to pay for goods and services is part of economic freedom.

"ATMIA believes strongly that all citizens in all free countries have the right to choose whichever form of money they find most convenient and trustworthy," commented Mike Lee, CEO. "This right should never be arbitrarily taken away."

In the position paper, the non-profit trade association argues that worldwide cash demand continues to grow at far higher rates than the average global GDP rate and that this trend is forecasted to last for the foreseeable future. Retail Banking Research (RBR), for example, is forecasting that annual ATM cash withdrawal volumes worldwide will grow by an average of 7.9% per year between 2013 and 2019 (RBR, 12th April 2015). This predicted cash withdrawal volume growth rate of 7.9% up to the year 2019 compares very favorably to the forecasted global growth in 2015-16 of between 3.5 -3.7 % (International Monetary Fund, World Economic Outlook Update, January 2015).

But it's not just a question of data, or even trends," Lee explained. "It boils down to giving consumers the economic freedom of choice expected in all self-respecting free economies. Since cash is a form of public money, issued by central banks, it is not surprising that the world sees cash as publicly issued trust."

You can find the position paper on the ATMIA website. ATMIA members will be asked to login to see the material.


ATMIA Welcomes New Canada Board Members

CASH IN TIME provides ATM cash machines and is locally owned and operated with offices in Alberta and British Columbia.

In business for over a decade, we're proud of the reputation we've earned for service excellence in the Automated Banking Machine industry.

We have a high customer retention rate, and can attribute that customer loyalty to our grassroots business philosophy, which is to partner with clients in meeting their business goals, and always provide personal customer service. This means answering every telephone call, responding immediately to every email, communicating clearly, and offering the best automated banking machines available in the industry. Stay tuned for a new store which is being built as you read this letter.

INETCO® Systems Limited provides market leading transaction monitoring and customer analytics software that helps business managers and IT operations teams improve profitability, reduce operational costs and deliver an amazing customer experience. INETCO's proven technology solutions are currently deployed in over 50 different countries. Happy INETCO partners and customers include some of the world's largest global companies spanning the banking, ATM, retail, telecommunications and payment processing markets. https://www.inetco.com

THE EXCHANGE® Network provides the only surcharge-free, full function, inter-institution ATM Network to over 180 credit unions and banks serving over 4.5 million Canadian cardholders. With surcharge-free access to deposits, withdrawals, transfers and PIN changes at thousands of ATMs coast to coast to coast, THE EXCHANGE® Network saves Canadian cardholders millions of dollars each year in needless surcharges.

At FICANEX Services we clearly understand a cardholder's need for anytime, anywhere access to their funds, and we understand how providing them with that access is critical to our Participant's business. With this in mind, we were the first to provide our Financial Institutions with an ATM Locator Application for smart phones, tablets and GPS devices, and access to our ATM locater service for Participants to call directly from their own mobile banking or online banking applications. Our goal is to make it easy for the cardholder to find the closest surcharge-free ATM no matter where life takes them.

FICANEX Services has once again taken an innovative step forward and is pleased to announce that it has completed development of an Apple Watch version of our very popular EXCHANGE® ATM Locator Application.

Access and convenience are key factors in providing Canadian Exchange cardholders with anytime, anywhere access to their funds and a surcharge-free network, with over 2,500 ATMs coast to coast, accomplishes just that! Now, finding a surcharge-free ATM has never been easier! Whether searching with your phone, tablet, on-line, GPS device, and now with your Apple Watch; THE EXCHANGE® ATM Locator App has cardholders covered. With the simple touch of our network icon, Apple Watch aficionados will easily find the closest surcharge-free ATM location no matter where life takes them!

Financial Institutions that participate in THE EXCHANGE® Network have the ability to customize the ATM Locator App with their brand and details giving a constant reminder of your Financial Institution each time they use their Apple Watch!


ATMIA Best Practices

We invite you to review our library of international best practices and our growing library of translated best practices. ATMIA's library of Best Practice Manuals help ATM deployers from all over the world achieve superior results by applying tried and true methods on a variety of common issues.

Best Practice Manuals are a member-only-benefit; however, executive summaries are available. Stay informed by being connected to ATMIA.

ATM Business Efficiency Best Practices

The ATM industry has undergone significant changes in how owner/operator business models work over the years. Although most financial institutions continue to treat ATM estates as a customer service expense, independent operators are becoming less dependent on the declining revenue generated by interchange fees. This manual examines various aspects of the ATM lifecycle that impact business efficiency including business models, costs, revenue and customer service.

Preventing ATM Malware, Black Box and Cyber Attacks

Over the last few years there has been an increase in reported incidents of ATM fraud involving malicious software, sophisticated electronic devices attached to ATMs, the hijacking of ATM control systems and the interception and modification of ATM transaction authorization messages. This best practice guide helps ATMIA members identify and mitigate sophisticated attacks against ATMs from malware, black box electronics, man-in-the-middle attacks and other cyber-attack methods.

Managing Anti Money Laundering at ATMs

Due to the successful implementation of anti-money laundering strategies, money launderers must seek new methods to achieve their objective. This manual explains how money laundering at the ATM works, and provides ATM owners with guidelines and best practices to proactively detect and deter money laundering activity in the ATM channel.


Upcoming 2015 Conferences

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Date: June 10 - 11, 2015
Location: JW Marriott Marquis Miami
City: Miami, FL
For all enquiries, please contact Brita Price at [email protected]

Add this event to your calendar


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Date: June 16 - 17, 2015
Location: London Lancaster Hotel
City: London
For all enquiries, please contact Erika Navarrete at [email protected]

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ATM SECURITY 2015
Date: October 13 - 14, 2015
Location: Victoria Park Plaza
City: London
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INDIA ATMS 2015 CONFERENCE
Date: December 8 - 9, 2015
Location: Renaissance Mumbai Convention Centre Hotel
City: Mumbai
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