Next Gen AWARDS Ceremony
1. Best Next Gen Security Solution
2. Next Gen Thought Leadership
3. Best Next Gen ATM-APP: Customer Experience
4. Best Bank Next Gen Innovation
5. Best IAD Next Gen Innovation
6. Best Next Gen Technology Innovation

Jelena Stapf studied economics at the Universities of Bielefeld, Cologne, Paris and Kiel. She received a PhD from the University of Cologne and worked shortly in consultancy. She joined the Deutsche Bundesbank in 2000 and worked as economist and researcher in the capital markets group in the economics department. She was a member of the ESCB task force on financial market indicators and a delegate with the OECD committee of financial markets. In 2015 she took over responsibility for organising the German G20 Presidency in 2017 from the part of the Bundesbank. Since 2018 she oversees the cash payments and cash strategy division of the cash department. Main responsibilities are macro- and microstudies of cash usage, communication and business continuity, counterfeit analysis and monitoring of external recycling of cash. She is a member of the Banknote Committee with the ESCB.

How self-service machines fit into the overall customer servicing strategy of National Bank of Greece in the aftermath of COVID 19.

Introduced by Georgia Botsika, Cluster General Manager Greece & Cyprus, Printec

The ATM is emerging as a multifunctional device offering additional services to traditional Cash Withdrawals: cash deposits, card-less cash-outs, foreign currency dispensing, and many more, coupled with new user interactions enabled by the mobile device.  Banks can now leverage the power of these cross-border ATM networks, rather than span multiple countries to offer advanced services to their customers both in their domestic markets but also serving them while abroad. In an era where a less-cash economy is on the rise, while cash is resilient and still a major and popular payment instrument, the topic discusses the emergence of the Shared ATM Network paradigm as a driver for growth that addresses the need to rationalise the ATM networks while at the same offering more and enhanced services to the customer.

SBS customers run very big ATM networks in Germany and represent more than 40,000 ATMs. Preferably together with our customers we share our experiences in running these ATM networks with multi-vendor software from SBS.

This presentation offers an inside look at the strong growth of the ATM industry in Brazil and at its prospects for future ATM services and business success. This is a personal and professional overview of a great Brazilian business model.

Learn about the biggest emerging threats to ATMs, including methods of attack used in other sectors and channels which have the potential to penetrate the ATM space. Find out about best practices for App security and mobile phone security. Understand the current cyber threats and how to effectively counteract them.

The security landscape is changing as threats evolve and the ATM industry attempts to move towards security by design. What will physical and logical security look like in future and how can we build in end-to-end security for the Next Gen ATM ecosystem? Will there be a growth in biometric authentication at ATMs? How will customers of the future protect their mobile devices and bank apps to ensure they can transact at Next Gen ATMs conveniently and securely? This panel discussion takes a long, hard look at the changing landscape of ATM threats and ATM security solutions.