News
This article was published more than 3 years ago and the content may be outdated.
Cardless cash feature helps boost NatWest app to No. 1 spot
Monday, March 06, 2017
By ATMmarketplace.com
Digital banking experts at Mapa Research say that changes to the NatWest banking app for Android have made it a top app with users, who rate it higher than the Android apps of other major U.K. FIs.
NatWest launched its new app toward the end of 2016; Mapa data indicates that users are enjoying it for both practical and personal reasons, according to a press release.
Mapa analysts looked at app ratings and reviews and found that an emergency cash feature, smooth navigation and ease of making payments lifted the redesigned NatWest app to the number one spot among Android users. Among Apple device users, it takes second place to the Lloyd's mobile banking app.
The Mapa App Score uses "sentiment analysis technology," to score banking app features that include security, privacy, elegance and usability. These are grouped into app performance factors: threshold (i.e., getting the basics right), emotional (design and experience) and functional (content and interoperability).
Digital banking experts at Mapa Research say that changes to the NatWest banking app for Android have made it a top app with users, who rate it higher than the Android apps of other major U.K. FIs.
NatWest launched its new app toward the end of 2016; Mapa data indicates that users are enjoying it for both practical and personal reasons, according to a press release.
Mapa analysts looked at app ratings and reviews and found that an emergency cash feature, smooth navigation and ease of making payments lifted the redesigned NatWest app to the number one spot among Android users. Among Apple device users, it takes second place to the Lloyd's mobile banking app.
The Mapa App Score uses "sentiment analysis technology," to score banking app features that include security, privacy, elegance and usability. These are grouped into app performance factors: threshold (i.e., getting the basics right), emotional (design and experience) and functional (content and interoperability).
Additional Resources from ATM Industry Association
- 5/22/2026 - Stronger Together Connecting a Global Community to Advance the Future of Payments and Financial Access
- 5/13/2026 - The Role of Cash in Times of Crisis: Implications for the Payments Ecosystem
- 3/5/2025 - PAYMENT CHOICE: WHY IT IS IMPORTANT TO GIVE THE CHOICE TO THE CONSUMER
- Show All ATM Industry Association White Papers
- 9/22/2026 - Why cash continues to thrive even as India's digital payments grow
- 9/22/2026 - Surcharge ban will create new cash record
- 9/22/2026 - Cash Is Essential For Europe's Sovereignty, Resilience, Inclusion and Freedom of Choice
- 9/22/2026 - Cash Confidence Hits a Six-Year High in Canada
- 9/18/2026 - Asia Pacific Late-Summer 2026: Scaling the Hybrid Ecosystem and Preparing for Q4
- Show All ATM Industry Association Press Releases / Blog Posts
