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Helps educate clerks to ensure ATMs are balanced on a daily basis and entries are passed correctly through General Ledger (GL) if applicable. Job aliases: Cash Manager, Vault Manager, Value Supervisor.
Supports ATM custodians who are responsible for the day-to-day ATM operations, including adding cash and first level support. Job aliases: FLM (First Line Maintenance) Technician.
Guides field controllers to plan and manage the overall ATM activities within a designated service area, as well as manage custodians and vendors in the field. Job aliases: Operations Supervisor.
Advises operations managers on how to plan and oversee overall ATM activities within a designated service area, as well as manage all staff and vendors operating and servicing these ATMs.
Guides customer service representatives on how to successfully delivery, install and provide second-level ATM maintenance to banks and ISO customers. Job aliases: Quality Engineer, Installation Supervisor, Quality Inspector, Field Service Technician, Second Level Maintenance Technician, Maintenance Engineer.
Identifies the most common ATM security threats and discusses industry best practices to mitigate their risk.
ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.
In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.