Click on the course below to view individual sessions.
This course explores the comprehensive service and sales facilities that the ATM can provide for dealing with both customers and third party users.
ATM Balancing Clerks ensure that ATMs are balanced on a daily basis and entries are passed correctly through the General Ledger (GL) – if applicable.
Aliases: Cash Manager, Vault Manager, Value Supervisor
ATM Custodians are responsible for the day-to-day ATM operations, including adding cash and first level support.
Aliases: FLM (First Line Maintenance) Technician
ATM Field Controllers plan and manage the overall activities for all ATMs within a designated area and manage custodians and vendors in the field.
Aliases: Operations Supervisors
ATM Operations Managers plan and manage the overall activities for all ATMs within a designated area, managing all staff operating and servicing those ATMs as well as vendors.
Customer Service Representatives are responsible for the successful delivery, installation and second level maintenance of ATMs to banks and ISO customers.
Aliases: Quality Engineer, Installation Supervisor, Quality Inspector, Field Service Technician, Second Level Maintenance Technician, Maintenance Engineer
This course describes the most common security threats to ATMs and how to identify and follow industry best practices to mitigate the risk of all of these security threats.
Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.
In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".
In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.
France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth
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