Europe Regional Newsletter

A strong, safe and successful 2022 to you!

2021 was a miracle year for ATMIA, thanks to a resilient industry and beautiful support from our members, not to mention good timing for our events. I was also deeply touched by the amazing advocacy donations of our members which were at all-time record highs. I will not ever forget this generosity at such a critical time for our industry. And our strong cash flow position resulting from our miracle year of 2021 puts us in a good position to deliver all our member services in 2022 and to continue to serve the industry by encouraging its protection, pre-eminence and growth. It is very pleasing to know that we celebrate ATMIA’s 25th year of service in 2022 in such a solid, well-founded position – a true blessing for all.

Even though the pandemic has a long tail, the end is in sight when we can enjoy a new normal world where the coronavirus has become like a flu we just live with. Our industry is ready and raring to go for a full renewal and even a reinvention. Trust me – I’m a futurist 😊. Seriously, though, certified Next Gen ATMs and Next Gen products are already rolling off the production line and there’s strong, ongoing demand both for cash services and for availability of the premier self-service channel in financial services – namely the ATM. The future for ATMs is no longer just over the horizon – it’s here, in our very midst. The vision we formulated almost a decade ago in March 2012 to take us to the year 2050 is on track to come true!

“Believing in the power and convenience of self-service technology, and in the longevity of cash, we commit our industry to the goal of ensuring that the ATM remains the dominant and best global channel in the payment space up to 2050 and beyond.” 
 

I’m super-proud, too, of the security sector of our industry. The ATM Security Association (ASA), run by ATMIA, has an amazing new Crisis and Crime Management Intelligence System (CCMIS) with 1,676 intelligence reports recorded on this searchable, global database, representing no fewer than 7,083 incidents. This powerful new tool, along with our ASA library of ATM security best practices, and our online security training course, will protect our global ATM assets for years to come. In Q1, the first truly global, data-based crime intelligence report will be produced from the exponentially growing CCMIS.

I can’t wait to see many of you at our in-person events, starting with the US event in February in Orlando.

US Conference 2022
Reinventing the ATM Ecosystem - a new dawn of self-service innovation
February 8 - 10, 2022
Loews Sapphire Falls Resort - Universal Orlando, Orlando, FL

So buckle up: it’s going to be a fast ride into the future in 2022 along with ATMIA and ASA!

Thank you for supporting your industry association as well as the industry we serve. Your support is deeply valued because it has enabled ATMIA to get through the economic challenges of the pandemic and to begin growing strongly again this year as we plan for a positive future together, based on our vision for an ATM and Cash Revival. We have had the best ever advocacy donations this year and our net new company member growth is up from zero in 2020 to 46 net new companies so far this year – extraordinary!

As a whole, the ATM industry is in a stronger position now to be ready for the post-pandemic world and can easily adapt to the changes in consumer behaviour we’ve witnessed during the past 18 months of this crisis. The Next Gen API App model for ATMs is now live, with certifications for Next Gen products and services already underway (see Certified Products Page). We have linked the ATM to the consumer’s mobile phone and created a set of standard API interfaces for global interoperability, with huge potential for rich, app-based customer experiences at the ATM.

Join us on the Next Gen ATM journey into the future by filling out this confidential Journey Tracker:

Next Gen ATM Journey Tracker
 
Read Marcel Ficken’s guide to the Next Gen Journey here and check out the business case, identifying 47 opportunities for cost-savings or new revenue streams here. The Toolkit, or Matrix, presents the business case for each stakeholder segment of the ATM industry, providing budget worksheets for calculating the potential Return on Investment that can be achieved by embracing in this new API APP model for ATMs, with its standard API interfaces.

Supporting the Business Case Matrix are interactive financial worksheets that will enable you to calculate the potential long-term Return on Investment (ROI), to strengthen budget requests for implementation of NextGen.   

If you are ready to get certified and to wear the badge of industry certification with pride, go to the online self-certification system.

Meanwhile, ATMIA and the ATM Security Association are preparing the industry for an expected uptick in ATM crime when lockdowns and travel restrictions are eased by providing a new global database of ATM crime, called the Crisis and Crime Management Intelligence System, which currently has 526 recorded incidents from around the world and has a user-friendly interface for inputting data and exporting it in tables, charts and reports. In addition, we provide a Risk Register for emerging types of attack occurring in other sectors or channels but not yet in the ATM channel, as well as a whole library of security best practices. You can be proactive by ensuring your protections and best practices are in place for the current and emerging threats.  

We best serve the industry by reinforcing its protections, future-proofing its technologies and systems and advocating for a revival of ATMs and cash in the months and years ahead.