Training Courses
Training Courses

ATM Custodian Sessions

Select a session below to view details and estimated completion time. Members, log in to view your completion status and history

 
Business Process Management
Session Session Time
Know the Process for Daily and Weekly ATM Cash Balancing and Settlement 10 minutes
 
Cash Management
Session Session Time
Ensure Cash in the ATM is Checked within the Agreed Time Frame 10 minutes
Ensure the Correct Procedures are Followed When Transitioning Cash Loads to a New ATM Custodian 10 minutes
Know the Process for Communicating Cash Flow Requirements and Issues 10 minutes
Know the Process for Escalating Cash Discrepancies 10 minutes
Know the Process for Reporting ATM Overages/Shortages 10 minutes
Know the Steps for Adding ATM Cash 10 minutes
Know the Steps for Initializing ATM Cash 10 minutes
Know the Steps for Processing Depository Totals 10 minutes
Know the Steps for Processing Interim Totals 10 minutes
 
Compliance
Session Session Time
Adhere to all Policies and Procedures 10 minutes
Notify Management of any Non-Compliance Issues 10 minutes
Understand and Follow All Laws and Regulations 10 minutes
 
Customer Service
Session Session Time
Accurately Perform ATM First Line Maintenance 10 minutes
Maintain ATM Availability Standards To Ensure Customer Service 10 minutes
 
Employee Training and Supervision
Session Session Time
Train New Operational Staff and Answer Staff Questions 10 minutes
 
Human Resources
Session Session Time
Manage Bank Assets Effectively 10 minutes
 
Problem Management
Session Session Time
Ensure The ATM is Operational Within The Agreed Turnaround Time 10 minutes
Escalate ATM Problems to the Appropriate Parties 10 minutes
Know How to Respond, Resolve and Escalate ATM Problems 10 minutes
Know the Process for Reporting ATM Problems 10 minutes
 
Procedural Knowledge
Session Session Time
Ensuring Proper ATM signage 10 minutes
Know the Steps for Collecting and Processing ATM Deposits 10 minutes
Know the Steps for Collecting and Processing Captured Cards 10 minutes
Know the Steps for Correcting Receipt Paper Jams 10 minutes
Know the Steps for Replenishing ATM Supplies 10 minutes
Preventing and Detecting ATM Fraud 10 minutes
Understand the Steps for Logging onto an ATM 10 minutes
 
Product Knowledge
Session Session Time
General Knowledge of the Global ATM Business 10 minutes
 
Systems and Software
Session Session Time
In Depth Knowledge of Basic ATM Components and Functions 10 minutes
Knowledge of Basic ATM Workflow 10 minutes
Understanding the Detailed Steps Required to Load Cash into an ATM 10 minutes


ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.

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