Welcome to the ATM Custodian sessions. Select a session below to view details and the estimated time required to complete the session. Members, log in to view your completion status and history
|Business Process Management|
|Know the Process for Daily and Weekly ATM Cash Balancing and Settlement||10 minutes|
|Ensure Cash in the ATM is Checked within the Agreed Time Frame||10 minutes|
|Ensure the Correct Procedures are Followed When Transitioning Cash Loads to a New ATM Custodian||10 minutes|
|Know the Process for Communicating Cash Flow Requirements and Issues||10 minutes|
|Know the Process for Escalating Cash Discrepancies||10 minutes|
|Know the Process for Reporting ATM Overages/Shortages||10 minutes|
|Know the Steps for Adding ATM Cash||10 minutes|
|Know the Steps for Initializing ATM Cash||10 minutes|
|Know the Steps for Processing Depository Totals||10 minutes|
|Know the Steps for Processing Interim Totals||10 minutes|
|Adhere to all Policies and Procedures||10 minutes|
|Notify Management of any Non-Compliance Issues||10 minutes|
|Understand and Follow All Laws and Regulations||10 minutes|
|Accurately Perform ATM First Line Maintenance||10 minutes|
|Maintain ATM Availability Standards To Ensure Customer Service||10 minutes|
|Employee Training and Supervision|
|Train New Operational Staff and Answer Staff Questions||10 minutes|
|Manage Bank Assets Effectively||10 minutes|
|Ensure The ATM is Operational Within The Agreed Turnaround Time||10 minutes|
|Escalate ATM Problems to the Appropriate Parties||10 minutes|
|Know How to Respond, Resolve and Escalate ATM Problems||10 minutes|
|Know the Process for Reporting ATM Problems||10 minutes|
|Ensuring Proper ATM signage||10 minutes|
|Know the Steps for Collecting and Processing ATM Deposits||10 minutes|
|Know the Steps for Collecting and Processing Captured Cards||10 minutes|
|Know the Steps for Correcting Receipt Paper Jams||10 minutes|
|Know the Steps for Replenishing ATM Supplies||10 minutes|
|Preventing and Detecting ATM Fraud||10 minutes|
|Understand the Steps for Logging onto an ATM||10 minutes|
|General Knowledge of the Global ATM Business||10 minutes|
|Systems and Software|
|In Depth Knowledge of Basic ATM Components and Functions||10 minutes|
|Knowledge of Basic ATM Workflow||10 minutes|
|Understanding the Detailed Steps Required to Load Cash into an ATM||10 minutes|
Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.
In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".
In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.
France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth
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