Training Courses

ATM Custodian Sessions

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All Courses


Business Process Management
Session	Session Time
Know the Process for Daily and Weekly ATM Cash Balancing and Settlement	10 minutes

Cash Management
Session	Session Time
Ensure Cash in the ATM is Checked within the Agreed Time Frame	10 minutes
Ensure the Correct Procedures are Followed When Transitioning Cash Loads to a New ATM Custodian	10 minutes
Know the Process for Communicating Cash Flow Requirements and Issues	10 minutes
Know the Process for Escalating Cash Discrepancies	10 minutes
Know the Process for Reporting ATM Overages/Shortages	10 minutes
Know the Steps for Adding ATM Cash	10 minutes
Know the Steps for Initializing ATM Cash	10 minutes
Know the Steps for Processing Depository Totals	10 minutes
Know the Steps for Processing Interim Totals	10 minutes

Compliance
Session	Session Time
Adhere to all Policies and Procedures	10 minutes
Notify Management of any Non-Compliance Issues	10 minutes
Understand and Follow All Laws and Regulations	10 minutes

Customer Service
Session	Session Time
Accurately Perform ATM First Line Maintenance	10 minutes
Maintain ATM Availability Standards To Ensure Customer Service	10 minutes

Employee Training and Supervision
Session	Session Time
Train New Operational Staff and Answer Staff Questions	10 minutes

Human Resources
Session	Session Time
Manage Bank Assets Effectively	10 minutes

Problem Management
Session	Session Time
Ensure The ATM is Operational Within The Agreed Turnaround Time	10 minutes
Escalate ATM Problems to the Appropriate Parties	10 minutes
Know How to Respond, Resolve and Escalate ATM Problems	10 minutes
Know the Process for Reporting ATM Problems	10 minutes

Procedural Knowledge
Session	Session Time
Ensuring Proper ATM signage	10 minutes
Know the Steps for Collecting and Processing ATM Deposits	10 minutes
Know the Steps for Collecting and Processing Captured Cards	10 minutes
Know the Steps for Correcting Receipt Paper Jams	10 minutes
Know the Steps for Replenishing ATM Supplies	10 minutes
Preventing and Detecting ATM Fraud	10 minutes
Understand the Steps for Logging onto an ATM	10 minutes

Product Knowledge
Session	Session Time
General Knowledge of the Global ATM Business	10 minutes

Systems and Software
Session	Session Time
In Depth Knowledge of Basic ATM Components and Functions	10 minutes
Knowledge of Basic ATM Workflow	10 minutes
Understanding the Detailed Steps Required to Load Cash into an ATM	10 minutes

ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.

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