Training Courses
Training Courses

ATM Custodian Sessions

Welcome to the ATM Custodian sessions. Select a session below to view details and the estimated time required to complete the session. Members, log in to view your completion status and history

Business Process Management
Session Session Time
Know the Process for Daily and Weekly ATM Cash Balancing and Settlement 10 minutes
Cash Management
Session Session Time
Ensure Cash in the ATM is Checked within the Agreed Time Frame 10 minutes
Ensure the Correct Procedures are Followed When Transitioning Cash Loads to a New ATM Custodian 10 minutes
Know the Process for Communicating Cash Flow Requirements and Issues 10 minutes
Know the Process for Escalating Cash Discrepancies 10 minutes
Know the Process for Reporting ATM Overages/Shortages 10 minutes
Know the Steps for Adding ATM Cash 10 minutes
Know the Steps for Initializing ATM Cash 10 minutes
Know the Steps for Processing Depository Totals 10 minutes
Know the Steps for Processing Interim Totals 10 minutes
Session Session Time
Adhere to all Policies and Procedures 10 minutes
Notify Management of any Non-Compliance Issues 10 minutes
Understand and Follow All Laws and Regulations 10 minutes
Customer Service
Session Session Time
Accurately Perform ATM First Line Maintenance 10 minutes
Maintain ATM Availability Standards To Ensure Customer Service 10 minutes
Employee Training and Supervision
Session Session Time
Train New Operational Staff and Answer Staff Questions 10 minutes
Human Resources
Session Session Time
Manage Bank Assets Effectively 10 minutes
Problem Management
Session Session Time
Ensure The ATM is Operational Within The Agreed Turnaround Time 10 minutes
Escalate ATM Problems to the Appropriate Parties 10 minutes
Know How to Respond, Resolve and Escalate ATM Problems 10 minutes
Know the Process for Reporting ATM Problems 10 minutes
Procedural Knowledge
Session Session Time
Ensuring Proper ATM signage 10 minutes
Know the Steps for Collecting and Processing ATM Deposits 10 minutes
Know the Steps for Collecting and Processing Captured Cards 10 minutes
Know the Steps for Correcting Receipt Paper Jams 10 minutes
Know the Steps for Replenishing ATM Supplies 10 minutes
Preventing and Detecting ATM Fraud 10 minutes
Understand the Steps for Logging onto an ATM 10 minutes
Product Knowledge
Session Session Time
General Knowledge of the Global ATM Business 10 minutes
Systems and Software
Session Session Time
In Depth Knowledge of Basic ATM Components and Functions 10 minutes
Knowledge of Basic ATM Workflow 10 minutes
Understanding the Detailed Steps Required to Load Cash into an ATM 10 minutes

Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".

In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.

France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth

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