Training Courses

Customer Service Representative Sessions

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All Courses


Compliance
Session	Session Time
Adhere to all Policies and Procedures	10 minutes
Notify Management of any Non-Compliance Issues	10 minutes

Customer Service
Session	Session Time
Solve and Report Customer ATM Issues	10 minutes

Employee Training and Supervision
Session	Session Time
Train New Operational Staff and Answer Staff Questions	10 minutes

Human Resources
Session	Session Time
Recommend Skills and Qualifications for ATM Operations, Support Positions	10 minutes

Implementation and Maintenance
Session	Session Time
Accurately Install All Components of the ATM	10 minutes
Communicate with Other Vendors as Needed to Finalize Installation and Setup	10 minutes
Implementing and Maintaining Correct ATM Anchoring	10 minutes
Know the Process for Documenting Activities and Installations	10 minutes
Know the Steps to Perform New ATM Installations	10 minutes
Know the Steps To Perform Preventive Maintenance	10 minutes
Perform ATM Maintenance and Repairs in Accordance with Safety and Security Procedures	10 minutes
Setting up an ATM on a Client Network	10 minutes

Problem Management
Session	Session Time
Escalate ATM Problems to the Appropriate Parties	10 minutes
Know How to Respond, Resolve and Escalate ATM Problems	10 minutes
Know How to Successfully Utilize Testing Equipment	10 minutes
Know the Process for Reporting ATM Problems	10 minutes
Know the Steps for Diagnosing Malfunctioning ATMs	10 minutes
Understanding Error Codes and Troubleshooting Problems	10 minutes

Product Knowledge
Session	Session Time
General Knowledge of the Global ATM Business	10 minutes
Understand Various ATM Products and Manufacturers	10 minutes
Working Knowledge of All Operating Standards, Practices and Procedures	10 minutes

Systems and Software
Session	Session Time
Fault-Finding Techniques	10 minutes
In Depth Knowledge of Basic ATM Components and Functions	10 minutes
Know How to Implement Required System Upgrades	10 minutes
Knowledge of ATM Software and Hardware	10 minutes
Knowledge of Basic ATM Workflow	10 minutes
Understand Various Networking Capabilities	10 minutes

ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.

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