Welcome to the Customer Service Representative sessions. Select a session below to view details and the estimated time required to complete the session. Members, log in to view your completion status and history
|Adhere to all Policies and Procedures||10 minutes|
|Notify Management of any Non-Compliance Issues||10 minutes|
|Solve and Report Customer ATM Issues||10 minutes|
|Employee Training and Supervision|
|Train New Operational Staff and Answer Staff Questions||10 minutes|
|Recommend Skills and Qualifications for ATM Operations, Support Positions||10 minutes|
|Implementation and Maintenance|
|Accurately Install All Components of the ATM||10 minutes|
|Communicate with Other Vendors as Needed to Finalize Installation and Setup||10 minutes|
|Implementing and Maintaining Correct ATM Anchoring||10 minutes|
|Know the Process for Documenting Activities and Installations||10 minutes|
|Know the Steps to Perform New ATM Installations||10 minutes|
|Know the Steps To Perform Preventive Maintenance||10 minutes|
|Perform ATM Maintenance and Repairs in Accordance with Safety and Security Procedures||10 minutes|
|Setting up an ATM on a Client Network||10 minutes|
|Escalate ATM Problems to the Appropriate Parties||10 minutes|
|Know How to Respond, Resolve and Escalate ATM Problems||10 minutes|
|Know How to Successfully Utilize Testing Equipment||10 minutes|
|Know the Process for Reporting ATM Problems||10 minutes|
|Know the Steps for Diagnosing Malfunctioning ATMs||10 minutes|
|Understanding Error Codes and Troubleshooting Problems||10 minutes|
|General Knowledge of the Global ATM Business||10 minutes|
|Understand Various ATM Products and Manufacturers||10 minutes|
|Working Knowledge of All Operating Standards, Practices and Procedures||10 minutes|
|Systems and Software|
|Fault-Finding Techniques||10 minutes|
|In Depth Knowledge of Basic ATM Components and Functions||10 minutes|
|Know How to Implement Required System Upgrades||10 minutes|
|Knowledge of ATM Software and Hardware||10 minutes|
|Knowledge of Basic ATM Workflow||10 minutes|
|Understand Various Networking Capabilities||10 minutes|
Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.
In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".
In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.
France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth
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