Training Courses

ATM Field Controller Sessions

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All Courses


Business Process Management
Session	Session Time
Manage, Through Spot Checks, the Correct Combinations of Setting and Logging	10 minutes

Cash Management
Session	Session Time
Document and Forecast ATM Currency Capacity Needs	10 minutes
Prioritizing Cash Loading and Faults Logged	10 minutes

Compliance
Session	Session Time
Adhere to all Policies and Procedures	10 minutes
Ensure all Employees are Adhering to Policies and Procedures	10 minutes
Notify Management of any Non-Compliance Issues	10 minutes

Customer Service
Session	Session Time
Maintain ATM Availability Standards To Ensure Customer Service	10 minutes

Employee Training and Supervision
Session	Session Time
Assist With Training and Mentoring of New Staff as Appropriate	10 minutes
Ensure ATM Custodians Are Properly Trained	10 minutes
Ensure Subordinates Have Training and Equipment	10 minutes
Manage and Monitor ATM Custodians to Ensure Audits Are Performed per SLA's	10 minutes
Track and Follow-up on Employee Training	10 minutes
Understand the Day to Day Management of the Operations Staff	10 minutes

Financial
Session	Session Time
Manage and Control Expenses Relative to Budget	10 minutes
Provide Innovative Ways to Manage Expenses and Increase Revenue	10 minutes
Understand Operating Expenditure and Revenue Streams	10 minutes
Understand the ATM Budgeting Process	10 minutes

Implementation and Maintenance
Session	Session Time
Ensure a Clean and Safe Work Environment	10 minutes
Follow, Support and Improve the Development of All Repair Processes	10 minutes
Know the Steps for all Repair Processes	10 minutes

Negotiation Skills
Session	Session Time
Effective Negotiation with Vendors and Suppliers About Service Deliverables	10 minutes

Planning Skills
Session	Session Time
Planning and Coordination ATM Daily Routing and Logistics	10 minutes

Problem Management
Session	Session Time
Addressing and Resolving Procedural Issues	10 minutes
Analyzing and Determining the Root Cause of Service Delivery Issues	10 minutes
Ensure The ATM is Operational Within The Agreed Turnaround Time	10 minutes
Know the Process for Reporting ATM Problems	10 minutes

Procedural Knowledge
Session	Session Time
Knowledge and Methods of Ensuring Safety Practices at ATMs	10 minutes
Understand Current Operating Procedures and Improve Process within the Organization	10 minutes

Product Knowledge
Session	Session Time
General Knowledge of the Global ATM Business	10 minutes
Understand Various ATM Products and Manufacturers	10 minutes
Working Knowledge of All Operating Standards, Practices and Procedures	10 minutes

Reporting
Session	Session Time
Collect, Monitor, and Maintain Performance Metrics	10 minutes
Create and Deliver Reports to Management	10 minutes

Systems and Software
Session	Session Time
Know How to Utilize Management Tools & Software	10 minutes
Knowledge of ATM Software and Hardware	10 minutes

ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.

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