Training Courses
Training Courses

ATM Field Controller Sessions

Welcome to the ATM Field Controller sessions. Select a session below to view details and the estimated time required to complete the session. Members, log in to view your completion status and history

Business Process Management
Session Session Time
Manage, Through Spot Checks, the Correct Combinations of Setting and Logging 10 minutes
Cash Management
Session Session Time
Document and Forecast ATM Currency Capacity Needs 10 minutes
Prioritizing Cash Loading and Faults Logged 10 minutes
Session Session Time
Adhere to all Policies and Procedures 10 minutes
Ensure all Employees are Adhering to Policies and Procedures 10 minutes
Notify Management of any Non-Compliance Issues 10 minutes
Customer Service
Session Session Time
Maintain ATM Availability Standards To Ensure Customer Service 10 minutes
Employee Training and Supervision
Session Session Time
Assist With Training and Mentoring of New Staff as Appropriate 10 minutes
Ensure ATM Custodians Are Properly Trained 10 minutes
Ensure Subordinates Have Training and Equipment 10 minutes
Manage and Monitor ATM Custodians to Ensure Audits Are Performed per SLA's 10 minutes
Track and Follow-up on Employee Training 10 minutes
Understand the Day to Day Management of the Operations Staff 10 minutes
Session Session Time
Manage and Control Expenses Relative to Budget 10 minutes
Provide Innovative Ways to Manage Expenses and Increase Revenue 10 minutes
Understand Operating Expenditure and Revenue Streams 10 minutes
Understand the ATM Budgeting Process 10 minutes
Implementation and Maintenance
Session Session Time
Ensure a Clean and Safe Work Environment 10 minutes
Follow, Support and Improve the Development of All Repair Processes 10 minutes
Know the Steps for all Repair Processes 10 minutes
Negotiation Skills
Session Session Time
Effective Negotiation with Vendors and Suppliers About Service Deliverables 10 minutes
Planning Skills
Session Session Time
Planning and Coordination ATM Daily Routing and Logistics 10 minutes
Problem Management
Session Session Time
Addressing and Resolving Procedural Issues 10 minutes
Analyzing and Determining the Root Cause of Service Delivery Issues 10 minutes
Ensure The ATM is Operational Within The Agreed Turnaround Time 10 minutes
Know the Process for Reporting ATM Problems 10 minutes
Procedural Knowledge
Session Session Time
Knowledge and Methods of Ensuring Safety Practices at ATMs 10 minutes
Understand Current Operating Procedures and Improve Process within the Organization 10 minutes
Product Knowledge
Session Session Time
General Knowledge of the Global ATM Business 10 minutes
Understand Various ATM Products and Manufacturers 10 minutes
Working Knowledge of All Operating Standards, Practices and Procedures 10 minutes
Session Session Time
Collect, Monitor, and Maintain Performance Metrics 10 minutes
Create and Deliver Reports to Management 10 minutes
Systems and Software
Session Session Time
Know How to Utilize Management Tools & Software 10 minutes
Knowledge of ATM Software and Hardware 10 minutes

Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".

In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.

France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth

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