Training Courses
Training Courses

ATM Field Controller Sessions

Select a session below to view details and estimated completion time. Members, log in to view your completion status and history

Business Process Management
Session Session Time
Manage, Through Spot Checks, the Correct Combinations of Setting and Logging 10 minutes
Cash Management
Session Session Time
Document and Forecast ATM Currency Capacity Needs 10 minutes
Prioritizing Cash Loading and Faults Logged 10 minutes
Session Session Time
Adhere to all Policies and Procedures 10 minutes
Ensure all Employees are Adhering to Policies and Procedures 10 minutes
Notify Management of any Non-Compliance Issues 10 minutes
Customer Service
Session Session Time
Maintain ATM Availability Standards To Ensure Customer Service 10 minutes
Employee Training and Supervision
Session Session Time
Assist With Training and Mentoring of New Staff as Appropriate 10 minutes
Ensure ATM Custodians Are Properly Trained 10 minutes
Ensure Subordinates Have Training and Equipment 10 minutes
Manage and Monitor ATM Custodians to Ensure Audits Are Performed per SLA's 10 minutes
Track and Follow-up on Employee Training 10 minutes
Understand the Day to Day Management of the Operations Staff 10 minutes
Session Session Time
Manage and Control Expenses Relative to Budget 10 minutes
Provide Innovative Ways to Manage Expenses and Increase Revenue 10 minutes
Understand Operating Expenditure and Revenue Streams 10 minutes
Understand the ATM Budgeting Process 10 minutes
Implementation and Maintenance
Session Session Time
Ensure a Clean and Safe Work Environment 10 minutes
Follow, Support and Improve the Development of All Repair Processes 10 minutes
Know the Steps for all Repair Processes 10 minutes
Negotiation Skills
Session Session Time
Effective Negotiation with Vendors and Suppliers About Service Deliverables 10 minutes
Planning Skills
Session Session Time
Planning and Coordination ATM Daily Routing and Logistics 10 minutes
Problem Management
Session Session Time
Addressing and Resolving Procedural Issues 10 minutes
Analyzing and Determining the Root Cause of Service Delivery Issues 10 minutes
Ensure The ATM is Operational Within The Agreed Turnaround Time 10 minutes
Know the Process for Reporting ATM Problems 10 minutes
Procedural Knowledge
Session Session Time
Knowledge and Methods of Ensuring Safety Practices at ATMs 10 minutes
Understand Current Operating Procedures and Improve Process within the Organization 10 minutes
Product Knowledge
Session Session Time
General Knowledge of the Global ATM Business 10 minutes
Understand Various ATM Products and Manufacturers 10 minutes
Working Knowledge of All Operating Standards, Practices and Procedures 10 minutes
Session Session Time
Collect, Monitor, and Maintain Performance Metrics 10 minutes
Create and Deliver Reports to Management 10 minutes
Systems and Software
Session Session Time
Know How to Utilize Management Tools & Software 10 minutes
Knowledge of ATM Software and Hardware 10 minutes

ATMIA's online training courses are based on the common global industry practices and principles of the across all markets. ATM terminology, policies, procedures, systems and more may differ from country to country, market to market. ATMIA tries its best to use standardized industry terminology and business practices in its training courses, but is unable to cover all the variants in place across the globe for each and every aspect of the ATM transaction flow and management of installed ATMs.

In addition to mastering generic industry best practices for ATM operations via ATMIA Academy training, it's important to take into account local and national market conditions. ATMIA endorsed consultants can assist ATM operators in understanding local, regional and national markets.

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