Welcome to the ATM Field Controller sessions. Select a session below to view details and the estimated time required to complete the session. Members, log in to view your completion status and history
|Business Process Management|
|Manage, Through Spot Checks, the Correct Combinations of Setting and Logging||10 minutes|
|Document and Forecast ATM Currency Capacity Needs||10 minutes|
|Prioritizing Cash Loading and Faults Logged||10 minutes|
|Adhere to all Policies and Procedures||10 minutes|
|Ensure all Employees are Adhering to Policies and Procedures||10 minutes|
|Notify Management of any Non-Compliance Issues||10 minutes|
|Maintain ATM Availability Standards To Ensure Customer Service||10 minutes|
|Employee Training and Supervision|
|Assist With Training and Mentoring of New Staff as Appropriate||10 minutes|
|Ensure ATM Custodians Are Properly Trained||10 minutes|
|Ensure Subordinates Have Training and Equipment||10 minutes|
|Manage and Monitor ATM Custodians to Ensure Audits Are Performed per SLA's||10 minutes|
|Track and Follow-up on Employee Training||10 minutes|
|Understand the Day to Day Management of the Operations Staff||10 minutes|
|Manage and Control Expenses Relative to Budget||10 minutes|
|Provide Innovative Ways to Manage Expenses and Increase Revenue||10 minutes|
|Understand Operating Expenditure and Revenue Streams||10 minutes|
|Understand the ATM Budgeting Process||10 minutes|
|Implementation and Maintenance|
|Ensure a Clean and Safe Work Environment||10 minutes|
|Follow, Support and Improve the Development of All Repair Processes||10 minutes|
|Know the Steps for all Repair Processes||10 minutes|
|Effective Negotiation with Vendors and Suppliers About Service Deliverables||10 minutes|
|Planning and Coordination ATM Daily Routing and Logistics||10 minutes|
|Addressing and Resolving Procedural Issues||10 minutes|
|Analyzing and Determining the Root Cause of Service Delivery Issues||10 minutes|
|Ensure The ATM is Operational Within The Agreed Turnaround Time||10 minutes|
|Know the Process for Reporting ATM Problems||10 minutes|
|Knowledge and Methods of Ensuring Safety Practices at ATMs||10 minutes|
|Understand Current Operating Procedures and Improve Process within the Organization||10 minutes|
|General Knowledge of the Global ATM Business||10 minutes|
|Understand Various ATM Products and Manufacturers||10 minutes|
|Working Knowledge of All Operating Standards, Practices and Procedures||10 minutes|
|Collect, Monitor, and Maintain Performance Metrics||10 minutes|
|Create and Deliver Reports to Management||10 minutes|
|Systems and Software|
|Know How to Utilize Management Tools & Software||10 minutes|
|Knowledge of ATM Software and Hardware||10 minutes|
Terminology for the ATM business differs from country to country, and market to market, and ATMIA is unable to cover all the different terms used across the world for each and every aspect of the ATM transaction flow and management of installed ATMs.
In addition, there are different practices, procedures and systems in different markets. ATMIA's online training for ATM operators has based its job-specific training sessions on the common denominators, the core principles of the ATM business across all markets, since the industry is, after all, a "global village".
In addition to mastering the generic industry best practices for ATM operations, it's important for ATM operators to take into account their local and national market conditions. Please see ATMIA endorsed consultants who can assist ATM operators in understanding local, regional and national markets.
France - Veronique Delsalle
USA - Susan Matt
UK - Debbie Smyth
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