AMOCO Federal Credit Union in Texas has partnered with Houston-based Dolphin Debit, a full-service ATM management company for the management of its 14 ATMs at branches and SEG partner sites such as colleges and hospitals.
The 81-year-old Texas City-based credit union, with more than 80,000 members and more than $900 million in assets, has worked with Dolphin since late 2017.
"Before I was over ATMs, I never knew how much work went into them," Ashley Carner, chief operations officer at AMOCO FCU, said in a press release. "Machines constantly need attention and third-party maintenance and cash vendors need to be managed.
"We couldn't be happier now. I know someone else is always watching my ATMs. Dolphin Debit proactively reaches out to us, alerting us to any possible ATM problem before our members tell us. We've never had a partner do that for us, and it really improves the member experience."
Carner said that the FCU is talking with a local community partner about adding another Dolphin-managed ATM. "It is an easy 'yes' for me this time," she said. "Before, I would have been adamantly opposed to managing another ATM. Now we just call Dolphin Debit."