Help Wanted – ISO and IADs to Report ATM Crime - June 20, 2024

Help Wanted – ISO and IADs to Report ATM Crime

Thursday, June 20, 2024

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by David Tente

ATM crime rates seem to have come down from their peak in 2022 but are still many times higher than pre-pandemic levels. One of the factors keeping it so high is that the rewards are substantial, and the risk is minimal.

Knowing what type of crime is happening – and where – is critical to keeping your fleet as safe as possible. If the weather forecast today is for heavy rain at your office, you will probably take an umbrella before heading to work. If you knew that there was a recent rash of jackpotting attacks within your footprint, it would make sense to ensure that you have no gaps in physical security that would allow easy access to ATM internals.

Other ATMIA members, ASA subscribers, and law enforcement are reporting ATM crime incidents into the ASA database so that you can stay aware of what kind of criminal activity is happening now. And what methods of attack you should be prepared for. I encourage you to “return the favor”, if you are not already doing so. Report any ATM crimes that you become aware of immediately.

Any ATMIA member can report an ATM crime incident, whether you subscribe to ASA or not. The process is very simple.

  • Login to using your ATMIA login credentials
  • Use the link above to go to the Report an Incident page
  • Create an alias, if you don’t already have one
  • Enter an much information about the incident as you can

The purpose of an alias is to keep the source of the data confidential. It is the data itself that all are interested in. And for your convenience, all reports input are connected to your alias and can be retrieved at any time.

The system does not require or even ask for a business name or location address. However, it does ask for type of location (bank lobby, retail, etc.), type of ATM (free-standing, thru the wall, drive-thru), and other information.

Don’t worry about the potential for duplicates. The system analyzes each new entry to determine whether it might be a duplicate. If so, it remains in the system, but is flagged as a potential duplicate.

Feel free to reach out to me should you have any difficulty with your first incident report. I would be happy to walk you through the process.

Best regards to all.


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