OceanFirst Bank in New Jersey Turns to Dolphin Debit for Management of its Non-Branch ATMs

OceanFirst Bank, one of the largest regional banks in New Jersey, has turned over management of its non-branch ATMs to Dolphin Debit as part of an effort to improve service delivery to customers.

Dolphin Debit, the full-service ATM management company, now handles all the offsite ATMs out of OceanFirst’s total fleet of about 100. The Dolphin-managed ATMs are in locations such as hospitals, government buildings, and a retirement community. OceanFirst’s branch ATMs are located throughout New Jersey, as well as in New York City and Philadelphia.

The migration to Dolphin for the non-branch ATMs was driven by a desire to relieve some of the management burden on the bank’s staff, said James Goodstein, Vice President and Product Manager, Digital Banking. He also praised Dolphin’s pricing model, which he said makes it easy for the bank to work with key customers in terms of setting up additional non-branch ATM locations in the future.

“It is a good feeling to know it is now much easier to implement a new ATM engagement with a customer,” Goodstein said.

At this point, about half of OceanFirst’s total branch fleet of machines are ITMs, interactive teller machines, as the bank strives to leverage technology to provide more services to customers and extend its reach, Goodstein noted.

“Our focus going forward is ITMs because they allow us to offer longer business hours, until 7 p.m. daily,” Goodstein said. “They can do 99 percent of what a branch employee can do for customers, which is why we have shifted our focus to digital.”

OceanFirst is in discussions with Dolphin about ITMs going forward, as part of a further broadening of the bank’s outsourcing, Goodstein added.

Before choosing to work with Dolphin Debit, OceanFirst evaluated Dolphin and five other companies in a process that scored each vendor based on key criteria. Dolphin stood out clearly above the other companies, making the vendor decision an easy one, Goodstein noted.

“Security was very important to us,” in the evaluation process, Goodstein explained, and Dolphin’s win “showed us they have a well-established IT organization, otherwise we wouldn’t have selected them.”

“As OceanFirst Bank is already seeing, outsourcing ATM management takes the management burden off internal staff and lets them focus on more important priorities such as customer service and bank growth,” said Joe Woods, Vice President of Business Development for Dolphin Debit. “That is why banks continue to turn to us to handle their ATM fleets.”

About Dolphin Debit

Dolphin Debit Access, a subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT) is a full-service ATM management company that owns and operates ATMs for financial institutions. Dolphin’s turnkey ATM service includes purchase and deployment of new ATMs, purchase of the financial institution’s existing ATMs, terminal driving, transaction processing, ATM maintenance, armored car service, communications, monitoring and dispatch, and cash management. Dolphin Debit operates all makes and models of ATM equipment in various branch and off-premise venues and works with 325 financial institutions across the United States. Combined with the strength of its global payments parent company, Euronet Worldwide, Dolphin is able to deliver technology and modernization through the company’s REN payments platform. For more information, visit dolphindebit.com.