ESQ Business Services, Inc.

ATM/POS Transaction Analysis

OperationsBridge™ monitors and tracks transactions end-to-end, from payment source to payment completion. With enough detail to perform immediate root-cause analys is, we deliver the most accurate representation of the end-user experience.

• Manage your key performance indicators and identify priority actions.
• Create, modify and enhance SLA criteria based business rules.
• Monitor status of network, equipment pass-through, processors and more.
• Generate real-time alerts on key metric exceptions and anomalies.

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ATM/Device Availability Monitoring

ESQ's solution provides superior visibility into both operational (availability, incidents) and business (transaction status, downtime) aspects of your ATM/Device management.

• Real-time monitoring of network status, terminal state, and availability event logs.
• Predictive, policy based reporting of service outages.
• Pre-defined, automated workflows triggered by event correlation.

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ATM/Device Remote Management

The OperationsBridge™ Remote Monitoring and Management (RMM) Agent is a lightweight software designed for ATMs/self-service devices across multi-vendor environments.

• Reduce service errors by up to 50% and improve MTTR by 10-15%
• Reduce your dependency on the switch with agent-based remote command and control.
• Use the built-in web interface for diagnostics, triggering actions and monitoring transactions real-time.
• Securely deliver marketing messages and promotions in various multimedia file formats.

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ATM/Device Incident Management

Quickly monitor and resolve incidents to maintain or exceed your SLAs. Restore normal service operations with minimal disruption to the business.

• Set and monitor SLAs to evaluate vendor performance over time.
• Integrate with most third-party help desk systems including Remedy.
• Automate your workflows with incident templates and a built-in asset tracker.
• Enable mobile field service management with OB mobile.

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HPE NonStop™ Solutions

HPE NonStop™ is trusted and deployed in the mission critical environments of banking, telecom, and other service providers to provide 24x7 availability. ESQ extends the HPE NonStop™ deployments by offering products for monitoring, performance management, and capacity management.

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DataEdge

DataEdge is a data integration and streaming analytics product alternative to Transaction Analyzer that enables you to collect, normalize, and ingest a variety of data to perform analytics. Gain crucial insights into event and/or transactional data obtained from different sources such as ATMs, POS devices, the internet, and more – all in one product.

• Business intelligence at your fingertips to drive educated strategic decisions.
• Define custom metrics for different entities directly in the point and click user interface.
• Detect anomalies by monitoring certain metrics based on how current behavior stacks against expected behavior. 
• Define sophisticated alert policies and always remained informed.
• Locate crucial information in seconds through a data warehouse based on Elasticsearch.

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