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ESQ Business Services, Inc.

Headquartered in Silicon Valley, California, ESQ Business Services specializes in next-generation, enterprise transaction and ATM/device management solutions.  Its flagship platform, OperationsBridge™ offers a comprehensive multi-vendor, multi-tenant environment utilized by top financial institutions, financial service providers and independent ATM deployers.

Key Features of OperationsBridge™

  • ATM/POS Transaction Analysis

  • ATM/Device Availability Monitoring

  • ATM/Device Remote Management

  • ATM/Device Incident Management

  • HPE NonStop Solutions

Why Choose ESQ?

  • 20 of 50 top financial institutions use ESQ's software to manage their devices.

  • 300,000+ ATMs run ESQ’s monitoring and management solutions globally.

  • 1 Million+ service calls have been facilitated with ESQ dispatch management.

Website
www.esq.com

Our Platform
www.esq.com/platform

Request Information
www.esq.com/contact

Our Global Offices
www.esq.com/about

Technical Support
www.esq.com/support

Products & Services
ATM/POS Transaction Analysis

ATM/POS Transaction Analysis

OperationsBridge™ monitors and tracks transactions end-to-end, from payment source to payment completion. With enough detail to perform immediate root-cause analys is, we deliver the most accurate representation of the end-user experience.

  • Manage your key performance indicators and identify priority actions.
  • Create, modify and enhance SLA criteria based business rules.
  • Monitor status of network, equipment pass-through, processors and more.
  • Generate real-time alerts on key metric exceptions and anomalies.

Learn More About ATM/POS Transaction Analysis

ATM/Device Availability Monitoring

ATM/Device Availability Monitoring

ESQ's solution provides superior visibility into both operational (availability, incidents) and business (transaction status, downtime) aspects of your ATM/Device management.

  • Real-time monitoring of network status, terminal state, and availability event logs.
  • Predictive, policy based reporting of service outages.
  • Pre-defined, automated workflows triggered by event correlation.

Learn More About ATM/Device Availability Monitoring

 

ATM/Device Remote Management

ATM/Device Remote Management

ESQ's Remote Monitoring and Management (RMM) solution is a lightweight agent designed to facilitate status monitoring of Self Service Terminals (SST) in a multi-vendor environment.

  • Reduce service errors by up to 50% and improve MTTR by 10-15%
  • Reduce your dependency on the switch with agent based remote command and control.
  • Use the built-in web interface for diagnostics, triggering actions and monitoring transactions real-time.
  • Securely deliver marketing messages and promotions in various multimedia file formats.

Learn More About ATM/Device Remote Management

ATM/Device Incident Management

ATM/Device Incident Management

Quickly monitor and resolve incidents to maintain or exceed your SLAs. Restore normal service operations with minimal disruption to the business.

  • Set and monitor SLAs to evaluate vendor performance over time.
  • Integrate with most third-party help desk systems including Remedy.
  • Automate your workflows with incident templates and a built-in asset tracker.
  • Enable mobile field service management with OB mobile.

Learn More About ATM/Device Incident Management

HPE NonStop™ Solutions

HPE NonStop™ Solutions

HPE NonStop™ is trusted and deployed in the mission critical environments of banking, telecom, and other service providers to provide 24x7 availability. ESQ extends the HPE NonStop™ deployments by offering products for monitoring, performance management, and capacity management.

Learn More About HPE NonStop Solutions



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