ESQ Business Services, Inc. - ATM Industry Association Showroom

ESQ Business Services, Inc.

Headquartered in Silicon Valley, California, ESQ specializes in next-generation, enterprise transaction and ATM/device management solutions. Its flagship platform, OperationsBridge™, offers a comprehensive multi-vendor, multi-tenant environment utilized by top financial institutions, service providers, and retailers.

ESQ is a global company with additional offices in North America, Mexico, United Kingdom, Singapore, and India. Through a forward-thinking mindset, ESQ leverages the insight of its vast customer base and continues to offer innovative solutions that meet evolving industry needs. This includes the recent launch of its Software as a Service (SaaS) offering, Cloudexa.

ESQ Business Services, Inc.


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Products & Services
ATM/POS Transaction Analysis

ATM/POS Transaction Analysis

OperationsBridge™ monitors and tracks transactions end-to-end, from payment source to payment completion. With enough detail to perform immediate root-cause analys is, we deliver the most accurate representation of the end-user experience.

  • Manage your key performance indicators and identify priority actions.
  • Create, modify and enhance SLA criteria based business rules.
  • Monitor status of network, equipment pass-through, processors and more.
  • Generate real-time alerts on key metric exceptions and anomalies.

Learn More About ATM/POS Transaction Analysis

ATM/Device Availability Monitoring

ATM/Device Availability Monitoring

ESQ's solution provides superior visibility into both operational (availability, incidents) and business (transaction status, downtime) aspects of your ATM/Device management.

  • Real-time monitoring of network status, terminal state, and availability event logs.
  • Predictive, policy based reporting of service outages.
  • Pre-defined, automated workflows triggered by event correlation.

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ATM/Device Remote Management

ATM/Device Remote Management

The OperationsBridge™ Remote Monitoring and Management (RMM) Agent is a lightweight software designed for ATMs/self-service devices across multi-vendor environments.

  • Reduce service errors by up to 50% and improve MTTR by 10-15%
  • Reduce your dependency on the switch with agent-based remote command and control.
  • Use the built-in web interface for diagnostics, triggering actions and monitoring transactions real-time.
  • Securely deliver marketing messages and promotions in various multimedia file formats.

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ATM/Device Incident Management

ATM/Device Incident Management

Quickly monitor and resolve incidents to maintain or exceed your SLAs. Restore normal service operations with minimal disruption to the business.

  • Set and monitor SLAs to evaluate vendor performance over time.
  • Integrate with most third-party help desk systems including Remedy.
  • Automate your workflows with incident templates and a built-in asset tracker.
  • Enable mobile field service management with OB mobile.

Learn More About ATM/Device Incident Management

HPE NonStop™ Solutions

HPE NonStop™ Solutions

HPE NonStop™ is trusted and deployed in the mission critical environments of banking, telecom, and other service providers to provide 24x7 availability. ESQ extends the HPE NonStop™ deployments by offering products for monitoring, performance management, and capacity management.

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HPE NonStop™ Solutions


DataEdge is a data integration and streaming analytics product alternative to Transaction Analyzer that enables you to collect, normalize, and ingest a variety of data to perform analytics. Gain crucial insights into event and/or transactional data obtained from different sources such as ATMs, POS devices, the internet, and more – all in one product.

  • Business intelligence at your fingertips to drive educated strategic decisions.
  • Define custom metrics for different entities directly in the point and click user interface.
  • Detect anomalies by monitoring certain metrics based on how current behavior stacks against expected behavior. 
  • Define sophisticated alert policies and always remained informed.
  • Locate crucial information in seconds through a data warehouse based on Elasticsearch.

Learn More About DataEdge

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