Africa Regional Newsletter
Please look though our current and past newsletters for the Africa region to keep up to date on latest news.
- Emerging Markets Newsletter - March/April 2022
The pandemic showed us how to rally together like never before in our industry and I’m sure we will go from strength to strength in 2022, having proved, beyond any reasonable doubt, how resilient the ATM industry is. I salute this strong industry.
Looking ahead, the architectural blueprint for the future of ATM technology has been agreed upon globally. We have standard APIs for a new API App Model for ATMs. Our industry’s future-proofing over the past few years has been second to none and I haven’t seen many big industries like ours progress so far down the path of reinvention. We are in a GOOD SPACE. Expect more and more innovation: it’s coming on the wings of our Next Gen ATM template.
The industry’s first global intelligence system for combating ATM crime and fraud has been unleashed, too. I’m talking about the ATM Security Association’s Crisis and Crime Management Intelligence System (CCMIS), with over 7,000 global incidents recorded so far. Going beyond reports on national and regional trends, we now have the opportunity to use a powerful worldwide database for a much truer global picture of crime and fraud threats. In addition, the CCMIS provides free access to bona fide law enforcement officers, to enable law enforcement and the industry to work together on combating, at an international level, the real global migration patterns of crime and fraud.
At ATMIA, we have lots of hope for the years that lie ahead. Together, always together, we can achieve so much more than what we can do when divided. It’s time to stay united behind the only international trade association serving all segments of the industry on our level playing-field. - Emerging Markets Newsletter - Jan/Feb 2022
A strong, safe and successful 2022 to you!
2021 was a miracle year for ATMIA, thanks to a resilient industry and beautiful support from our members, not to mention good timing for our events. I was also deeply touched by the amazing advocacy donations of our members which were at all-time record highs. I will not ever forget this generosity at such a critical time for our industry. And our strong cash flow position resulting from our miracle year of 2021 puts us in a good position to deliver all our member services in 2022 and to continue to serve the industry by encouraging its protection, pre-eminence and growth. It is very pleasing to know that we celebrate ATMIA’s 25th year of service in 2022 in such a solid, well-founded position – a true blessing for all.
Even though the pandemic has a long tail, the end is in sight when we can enjoy a new normal world where the coronavirus has become like a flu we just live with. Our industry is ready and raring to go for a full renewal and even a reinvention. Trust me – I’m a futurist 😊. Seriously, though, certified Next Gen ATMs and Next Gen products are already rolling off the production line and there’s strong, ongoing demand both for cash services and for availability of the premier self-service channel in financial services – namely the ATM. The future for ATMs is no longer just over the horizon – it’s here, in our very midst. The vision we formulated almost a decade ago in March 2012 to take us to the year 2050 is on track to come true!
“Believing in the power and convenience of self-service technology, and in the longevity of cash, we commit our industry to the goal of ensuring that the ATM remains the dominant and best global channel in the payment space up to 2050 and beyond.”
I’m super-proud, too, of the security sector of our industry. The ATM Security Association (ASA), run by ATMIA, has an amazing new Crisis and Crime Management Intelligence System (CCMIS) with 1,676 intelligence reports recorded on this searchable, global database, representing no fewer than 7,083 incidents. This powerful new tool, along with our ASA library of ATM security best practices, and our online security training course, will protect our global ATM assets for years to come. In Q1, the first truly global, data-based crime intelligence report will be produced from the exponentially growing CCMIS.
I can’t wait to see many of you at our in-person events, starting with the US event in February in Orlando.
US Conference 2022
Reinventing the ATM Ecosystem - a new dawn of self-service innovation
February 8 - 10, 2022
Loews Sapphire Falls Resort - Universal Orlando, Orlando, FL
So buckle up: it’s going to be a fast ride into the future in 2022 along with ATMIA and ASA!
- Emerging Markets Newsletter - Nov/Dec 2021
As 2021 races to the finishing line, attention inevitably shifts towards plans to take the industry forward in 2022. At the same time, we give thanks for what is turning into an unexpectedly strong year both for ATMIA and for ATMs. The outlines of a post-pandemic world have emerged, and we are gaining insight into what the “new normal” world will look like. The key point is that the ATM is in a good space to make the most of this “new normal”, since our pre-eminent self-service device is phygital by its very nature, bridging the physical world of bricks, mortar and cash and the digital and online reality. The new API App model for ATMs, now live, with companies like NCR and fintechs like KLEAR Technologies already certified as Next Gen future-ready, will connect ATMs to the mobile-digital world in readiness for the Internet of Things. I now see the future for ATMs as having the strongest prospects for success and innovation since I began working in the industry just over twenty years ago. The publicly available set of vendor-agnostic standards and specifications may be viewed in our Next Gen Implementation Guide.
At the same time, the ATM industry is now becoming more protected than ever before. ATMIA runs the ATM Security Association (ASA) and we are enormously proud of the industry’s first-ever global-scale crime and fraud database, called the Crisis and Crime Management System, or CCMIS for short. This system has already recorded 1,478 intelligence reports, representing 5,600 incidents internationally. This data allows us to analyse global trends in methods of attack so we can strengthen our defences and deploy our set of international ATM security best practices. It is a powerful tool and I am delighted to announce that next year we have budgeted to develop crime intelligence reports for ASA. At the same time, law enforcement agencies have started inputting data and we offer them free access to the system so the industry can work closely together with law enforcement to tackle ATM crime and ATM criminals and fraudsters.
And so, following two years of tough impacts of the pandemic, I am happy to share the good news with you that our industry’s prospects have never been better. I predict waves of innovation on the back of the new API App ecosystem for ATMs and greater defences against crime than ever before.
I would like to thank you, our treasured members, for tremendous support during 2021, a year in which we broke all records for advocacy donations to help us continue to implement our popular, member-based ATM and Cash Revival Plan. It is an honour to serve such a proud industry. We ask our members to provide their valuable feedback for our short annual member survey to ensure we continue to stay attuned to our members’ needs and requirements. Please take this short survey here.
Let’s end this extraordinary year safely and strongly! - Emerging Markets Newsletter - October 2021
As the last quarter of 2021 unfolds, it’s time to reflect on how much of an improvement this year has been compared to last year, in terms of both the welfare of the industry and of ATMIA, as its preeminent not-for-profit trade association. The difference between 2020 and 2021 is like the difference between day and night.
I can say that ATMIA has bounced back strongly after last year’s zero net growth. We ended 2020 with zero net new company members, as the number of new members exactly equalled the number of members we lost, mostly due to the pandemic. So far this year we have seen over 45 net new company members joining. For a member-centric association, this expansion of our based of company members is a key indicator of growth, along with other, equally positive, financial indicators, such as record-level donations to our advocacy fund to cover the costs of implementing our popular ATM & Cash Revival Plan.
As for our industry itself, we’ve seen a bounce-back in cash withdrawals and cash use (much as we did following the 2008-9 financial crisis), especially compared to the dire impacts of the first wave of the pandemic and the initial lockdowns. With bank branches continuing to decline, and ATMs performing well as phygital devices – a blend of the physical and the digital-electronic – the strategic importance of ATMs for financial services has increased, too, and we can look forward to a time when ATMs will maintain their dominance as the preeminent self-service channel. While McKinsey has forecast global payments revenue to reach $2.5 trillion by 2025, up from $1.9 trillion currently, Global Industry Analysts, Inc, predict the global ATM market will grow at a CAGR of 5.8% up to 2026 to reach a value of US$27.7 Billion, up from US$19.5 Billion in 2020. In my view, these positive forecasts are justified. I know from chairing the Consortium for Next Gen ATMs for the past few years, with over 400 companies in 56 countries participating in this future-proofing project, that there is a wave of innovation coming over the horizon soon, as this new API App model for ATMs unleashes new functionality, richer customer experiences, increased speed-to-market for new products and services and vendor-agnostic APIs for global interoperability. It was truly a milestone in our industry when NCR certified as Next Gen ready earlier this year.
2021 was the year in which the ATM industry bounced back and prepared for a post-pandemic boom.
Huge strides have been made in protecting ATMs, too. Security solutions and security best practices have dramatically lowered the incidences of successful black box and malware attacks against ATMs. This year ATMIA and the ATM Security Association jointly launched the industry’s first-ever global-scale ATM crime database, called the Crisis and Crime Management Intelligence System (CCMIS) which is able to interrogate hundreds of recorded global ATM crime incidents to pinpoint the most prevalent forms of attack, exporting data into user-friendly graphs, tables, charts and spreadsheets. Law enforcement agencies have started to input ATM crime data into the system. This powerful tool will enable the security sector, along with law enforcement, to base our countermeasures and joint actions on real-time intelligence.
Thank you so much for your support, without which this year would not have been a year of revival for the industry and for ATMIA! - September 2021
Thank you for supporting your industry association as well as the industry we serve. Your support is deeply valued because it has enabled ATMIA to get through the economic challenges of the pandemic and to begin growing strongly again this year as we plan for a positive future together, based on our vision for an ATM and Cash Revival. We have had the best ever advocacy donations this year and our net new company member growth is up from zero in 2020 to 46 net new companies so far this year – extraordinary!
As a whole, the ATM industry is in a stronger position now to be ready for the post-pandemic world and can easily adapt to the changes in consumer behaviour we’ve witnessed during the past 18 months of this crisis. The Next Gen API App model for ATMs is now live, with certifications for Next Gen products and services already underway (see Certified Products Page). We have linked the ATM to the consumer’s mobile phone and created a set of standard API interfaces for global interoperability, with huge potential for rich, app-based customer experiences at the ATM.
Join us on the Next Gen ATM journey into the future by filling out this confidential Journey Tracker:
Next Gen ATM Journey Tracker
Read Marcel Ficken’s guide to the Next Gen Journey here and check out the business case, identifying 47 opportunities for cost-savings or new revenue streams here. The Toolkit, or Matrix, presents the business case for each stakeholder segment of the ATM industry, providing budget worksheets for calculating the potential Return on Investment that can be achieved by embracing in this new API APP model for ATMs, with its standard API interfaces.
Supporting the Business Case Matrix are interactive financial worksheets that will enable you to calculate the potential long-term Return on Investment (ROI), to strengthen budget requests for implementation of NextGen.
If you are ready to get certified and to wear the badge of industry certification with pride, go to the online self-certification system.
Meanwhile, ATMIA and the ATM Security Association are preparing the industry for an expected uptick in ATM crime when lockdowns and travel restrictions are eased by providing a new global database of ATM crime, called the Crisis and Crime Management Intelligence System, which currently has 526 recorded incidents from around the world and has a user-friendly interface for inputting data and exporting it in tables, charts and reports. In addition, we provide a Risk Register for emerging types of attack occurring in other sectors or channels but not yet in the ATM channel, as well as a whole library of security best practices. You can be proactive by ensuring your protections and best practices are in place for the current and emerging threats.
We best serve the industry by reinforcing its protections, future-proofing its technologies and systems and advocating for a revival of ATMs and cash in the months and years ahead. - Emerging Markets Newsletter - June/July 2021
It’s great to be part of an industry which has taken the time and trouble to future-proof its technology so that we can adapt to the changing behaviours and expectations of consumers and maintain our relevance to society. Certified Next Gen ATM products and services are starting to roll off the production line in a reinvention of our whole industry ecosystem. At the same time, ATMIA and the ATM Security Association (ASA) have joined forces to launch and manage a Crisis and Crime Management Intelligence System (CCMIS) to track crime and fraud trends, which will enable us to stay one step ahead of evolving crime. Together, the forces of innovation, through Next Gen, and protection, through the CCMIS, will stand us in good stead going forward.
Even as the world gradually returns to normal and aims for the post-pandemic phase, the ATM industry is already ready for growth and expansion in order to ensure that the ATM remains the preeminent self-service channel for a new generation of users. - Emerging Markets Newsletter - May 2021
What a time we live in – full of crises, but also filled with opportunities! The world has gained some control of the pandemic, through the application of science, and this public health crisis will soon be in full retreat. Things have changed since covid-19 began, however. There is more online shopping, more zoom meetings, less travel and millions now working from home for most of the week. In short, it’s become a more digital world.
Our ATM industry and ATMIA have been very hard at work, during the crisis, preparing for the future and I believe we’re fully ready to retain the ATM as the preeminent channel for self-service banking for many, many years to come. Consider the following developments. The very first certifications for Next Gen ATMs are in the pipeline as we speak, inaugurating a new API App model for ATMs. This is the culmination of a multi-year global project involving unprecedented consensus across all markets and all sectors of the industry. And, this week, ATMIA and the ATM Security Association jointly launched the world’s first global-scale Crisis and Crime Management Intelligence System (CCMIS) to cover all types of crime attacks against ATMs and to provide a hub for any crisis which impacts the industry, whether a future pandemic, an environmental disaster or even a war. Earlier this week, I submitted my report to the Euro Retail Payments Board (ERPB), set up to ensure continued access to, and acceptance of, cash in the euro area for the future, as part of the Eurosystem’s Cash 2030 strategy. In the US, bipartisan support continues to grow rapidly for banning cashless retail establishments in the US. - April 2021
Although vigilance remains the watchword, things are changing for the better, both in society and in our industry. It’s the “end of the beginning” to quote Churchill as vaccinations get rolled out, admittedly at vastly different rates for different countries. In our industry, ATMIA has received the first application for an official Next Gen ATM certification. This will truly be a new beginning for a 50 year-old industry, a reinvention, a change of direction. It will signal the dawn of ATM 2.0.
Read more in this month's newsletter!
- March 2021
We can never give up. The pandemic has tested our resilience as an industry and as an association. Thanks to the support of members worldwide, and the unshakeable belief in the value of our ATM businesses and services which are provided daily to millions of accountholders, we’ve continued to recover from the initial losses of lockdown, whilst building our future with the global launch of ATM 2.0, an API App model for future-proof ATMs.
Read more in this month's newsletter!
- February 2021
Thank you for being part of a special industry which has served the public for over five decades, providing access to cash and a variety of value-added financial services, to millions upon millions of cardholders.
Read more in this month's newsletter!
- January 2021
Thank you for being part of our worldwide family of members and for contributing to the welfare of the industry in which we all share. We live in unprecedented times which call for an even greater togetherness, as we endeavour to deal with the challenges we face, keep our industry secure and future-proof our amazing technology so we stay relevant to the customers of today and tomorrow.
Read more in this month's newsletter!
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