ATMIA Survey Shows Strong Support, Early Adoption of Next Gen ATM Technology

The ATM Industry Association (ATMIA) today released results from real-time polling at its 2020 US Conference, held February 11-13 in Houston, Texas.  The votes show strong support for Next Gen ATM, ATMIA’s global API App model that integrates ATMs into the emerging mobile-digital ecosystem.

“The results show strong support for adoption of Next Gen starting in 2020,” said Mike Lee, CEO of ATMIA.  “An overwhelming majority feel app-based ATMs are important to the long-term welfare of our industry.  Furthermore, almost half of those responding said their business will be an early adopter of Next Gen.”

Workshop attendees identified “better customer experience” as Next Gen’s greatest potential benefit to their businesses.  Other highly-ranked benefits of Next Gen include more branch automation and self-service, reduced ATM operating costs, and greater ability to deliver value-added services.

The survey was conducted during a half-day workshop on Next Gen ATMs, which featured presentations by experts from Evolve Bank, Results XL, Wind River and Upshot Financial, plus discussions of successful Next Gen proof-of-concept work by BVK, Cashware, NCR and Ovia.  More than 200 people participated, making it the best-attended Workshop ever at a North American ATMIA conference.

The global blueprint for the new ATMs can be understood by viewing this 3-minute video -

“Our members clearly feel that Next Gen ATMs can transform the consumer experience, and they are working to make it happen,” Lee concluded.