J.P. Morgan Recognized as No.1 Overall for Cash Management, Digital Platform Capabilities in 2020 Greenwich Associates Studies

J.P. Morgan’s position as a global leader in digital treasury and payments has been recognized with multiple No.1 rankings for cash management, innovation, digital capabilities and quality of advice in the 2020 Greenwich Associates U.S. Large Corporate Cash Management study, Excellence Awards and Digital Banking Benchmark study.

J.P. Morgan’s digital-first products and solutions were also recognized as best-in-class by the Greenwich Associates Digital Banking Benchmark study: its global cash management platform
J.P. Morgan Access®, Virtual Account Management solutions, Virtual Branch/Customer Services and Merchant Services capabilities all received maximum scores.

The annual survey, one of the most recognized benchmarking studies in the institutional banking space, assesses the key features and functionality that define "Best of Breed" digital banking platforms. Greenwich Associates noted that many of the highest performers had a “solid digital platform in place coming into 2020 that allowed them to maintain product and service quality during the pandemic,” and the best-in-class results across the board affirms J.P. Morgan’s leadership in the digital payments landscape.

“Wherever they are on their digital transformation journey – automation, point solutions, wholescale infrastructure change – our clients look to us to help them navigate the accelerating pace of change and position their business to diversify, securely grow and thrive. The breadth of recognition and No.1 rankings across so many categories demonstrates the impact of our continued investments in next-generation payments solutions. More importantly, this is a confirmation of the depth of expertise in our treasury and payments teams from advisory to implementation to service,” said Lia Cao, Head of Wholesale Payments Solutions & NAMR Corporate Sales.

2020 Greenwich Associates U.S. Large Corporate Cash Management study

Greenwich Associates rated J.P. Morgan as No.1 overall cash management provider, No.1 for quality of advice and No.1 for innovation for U.S.-based companies with $2 billion or more in annual revenue. For non-bank financial institutions, Greenwich Associates rated J.P. Morgan as No.1 in digital platform functionality and No.1 in overall digital experience. Greenwich Associates also gave best-in-class ratings for both corporates and non-banking financial institutions in:

• Cash management provider of cross-border services in North America
• Cash management relationship quality, product and services quality and likelihood to recommend
• Satisfaction with documentation and accuracy of operations

2020 Greenwich Associates Digital Banking Benchmark study

Greenwich Associates rated Access® as No. 1 overall globally and gave best-in-class ratings in: 

• Product capabilities, integration and other corporates services such as multi-bank
• Cross-product integration with cash management products/services and TMS ERP integrations
• Overall capabilities

Access® also ranked among the best for security and fraud prevention, monitoring capabilities and its usability. Off-line/online support is also ranked above the industry standard.

J.P. Morgan also ranked best-in-class among peers for: 

• Virtual Account Management capabilities
• Virtual Branch/Customer Services capabilities
• Merchant Services capabilities

Methodology: From June through December 2020, Greenwich Associates conducted interviews at U.S.-based companies with $2 billion or more in annual revenue with 301 chief financial officers, treasurers and assistant treasurers, 346 cash managers and other financial professionals in cash management, and 110 corporate trade finance professionals. Participants were asked about market trends and their relationships with their banks. Trade finance interview topics included product demand, quality of coverage and capabilities in specific product areas.

The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The information set forth herein has been obtained or derived from sources believed to be reliable. Neither the author nor J.P. Morgan makes any representations or warranties as to the information's accuracy or completeness. The information contained herein has been provided solely for informational purposes and does not constitute an offer, solicitation, advice or recommendation, to make any investment decisions or purchase any financial instruments, and may not be construed as such.­ JPMorgan Chase Bank, N.A. Member FDIC. Deposits with JPMorgan Chase Bank, N.A., Toronto Branch, are not insured by the Canada Deposit Insurance Corporation.­ © 2021 JPMorgan Chase & Co. All Rights Reserved.