Auriga is a top international provider of cutting-edge software solutions to financial institutions, through its flexible, modular and secure WinWebServer (WWS) omnichannel banking suite. Thanks to its commitment to innovation and technical excellence, Auriga has a strong record and proven ability to help banks improve their efficiency and competiveness by optimising existing delivery channels such as self-service as well as exploiting new channels as they become available.
WWS BAM enables banks to leverage the value of Big Data, by easily and flexibly aggregating them to provide fuller and richer insight across all of the retail channels and services available to customers.
As an integral component of the WWS omnichannel banking suite, WWS BAM is Auriga's omnichannel Data Analytics solution that aggregates and processes all analytical data stemming from all business services performed by the bank. This includes withdrawals, card recharges, account statements and payments through all customers' touchpoints , whether on an ATM/ASD/ASST, on mobile device, online, or at a branch window. WWS BAM transforms this data into strategic information supporting managerial decisions and processes.
After transferring data from all channels configured into the Data Warehouse platform, in a time-lag interval that is configurable (from a standard of 24 hour refresh cycles), WWS BAM allows decision-makers to create multiple dimensions of analysis depending on the business objectives and specific KPIs, using a highly intuitive interface, and utilising extensive graphical representations to display reports and statistics.
Thanks to the channel based approach and cross area business operation management, WWS BAM offers banks an overview of banking performance, supporting decision makers in taking real time, well-informed decisions regarding business services and processes, and view trends and correlations to better advise their growth strategy.
WWS Customer Management empowers bank branch staff to optimise the cost efficiencies of their branch operations while maximising the add-on sales potential of how in-branch systems improve interactions with branch visitors.
The software module is an integral component of the WWS omnichannel banking suite for the branch channel.
Banks are making significant investments in transforming their branches for greater efficiency, boosting profits, acquiring new customers, and enhancing the quality of the customer interactions. The WWS Customer Management module responds to how banks are rethinking how their bank branch operates as part of an omnichannel strategy. Thanks to a variety of graphical and tabular dashboard displays, branch staff and consultants can easily optimize their workload and tasks by monitoring in real time the customer flow and queue, the self-service operational workflow and availability, and the consultant’s schedules.
Easily deployed on touch screen kiosks and tablets used by branch staff, WWS Customer Management fully streamlines the consumer’s in-branch services experience by providing a more effective customer queue management and advisory service as well as rethinking completely the visitor/client or prospect entrance and waiting-time experience, recognizing them from the moment they arrive and immediately being able to offer them the right device or consultant according to their needs.
WWS Cash Management automates how the bank determines the most efficient cash delivery and collection schedule and processes, enabling a drastic reduction in operational costs as well as out-of-service time for cashpoints and how this affects customers and the bank’s reputation for quality of service.
As an integral component of the WWS omnichannel banking suite for the branch channel, WWS Cash Management is designed to manage a bank’s cash more effectively and improve cash management, cash handling and security.
Multivendor and multichannel WWS Cash Management is a best of breed integrated solution for end-to-end cash management process, allowing banks to increase self-service availability, reduce cash warehousing and cash procurements costs related to cash handling and cash-in-transit from all cash points, inside as well as outside the branch (cash-out/cash-in ATM, multifunction ATM, recycling ATM, ASD/ASST, TARM, branch window with TCR).
Utilising sophisticated algorithms with self-learning mathematical forecasting, combined with data analysis of historical trends (at least 12 months of records to accurately run cash forecasts) and on different parameters (such as cashpoint’s physical location and its capacity, as well as the bank’s insurance policy, any legal requirements and any likely spikes in demand for cash withdrawals), the solution is designed to optimize, anticipate, automate, support, control and report the entire cash inventory and replenishment process for all entities involved in the cash management process (from cash points to back office as well as branch CI/CO).
Based on a highly scalable 3-tier client server solution built with the most advanced web technologies, WWS ATM delivers significant reductions in operational and technology cost while improving system availability and time to market for new services.
WWS ATM is
The OnetoOne Marketing module is an integral component of the WWS omnichannel banking suite that transforms any banking channel into an efficient communication tool to maximise the opportunity to sell new services and enhance the consumer’s experience regardless of how they interact with their bank (ATMs, digital signage, internet, mobile, social networks, etc.).
Through the OnetoOne Marketing module, banks can build a high value added ‘personal relationship’ with their customers, even through an impersonal channel such as an ATM. Beyond idle loop configuration, it is possible to define the associated marketing point for each campaign at a specific stage of the transaction (idle loop, authorisation, host message, counting banknotes, printing receipt).
Thanks to integration with a CRM system or preloaded customer information, personalised one-to-one messages can be uniquely tailored to the client profile: they can include service advice (for example ‘please collect your new card’) as well as sales promotions and pre-approved offers, or marketing campaigns targeting specific locations and customer segments.
The Proactive Monitoring module is an integral component of the WWS omnichannel banking suite that ensures the highest service availability across all banking channels and gives consumers access to banking services 24/7. It is a 360-degree system monitoring all aspects of the network including connections with the bank’s host systems, connections with third party service partners, the WWS ATM application processing, and all self-service channels.
Through the Proactive Monitoring module and an extensive range of diagnostic information, banks gain a rapid understanding of the overall status of all the ATM and kiosk devices (HW monitoring, transaction summary details and easy access to electronic journals) as well as interactive access to the Smart client on the remote ATM (for detailed analysis of the device’s peripherals and operation).
To maximise service availability and minimise the need for onsite maintenance, the system can be easily configured to automatically generate alerts and perform a variety of automatic corrective actions in response to specific events or management thresholds being exceeded.
WWS Greæter is an integral component of the WWS omnichannel banking suite for the branch channel, specifically designed to help branch staff fulfil their changing roles – from operations executors to services consultants or self-service assistants who are able to suggest customised services for each customer.
WWS Greæter is an innovative tablet application, combining through a single intuitive console real time information about the branch’s self-service hardware, the customer’s transaction history and relationship status, and relevant sales opportunities. It makes it possible to offer customers the ultimate in branch service.
The solution offers personalised customer information to facilitate dialogue with customers about their specific needs, provides constructive support on the increasing number of self-service functions, and promotes increased sales by empowering staff to reinforce personalised target marketing.
A highly secure and fully integrated solution, WWS Mobile offers customers the widest range of banking and payment services in the most cost effective way, resulting in greater consumer satisfaction and new revenue opportunities. WWS Mobile has been designed to take into account how the consumer benefits from the mobile experience and how banks can use mobile to enhance the services they provide through all of their delivery channels.
As part of the bank’s omnichannel strategy, WWS Mobile offers the customer a range of cross-channel capabilities such as safer and faster cash withdrawals without using traditional plastic cards, the ability to locate the nearest ATM and get a real time view of the services available on the selected ATM or voice-guided navigation to the ATM for people with visual impairments.
WWS Signage is an integral component of the WWS multichannel banking suite for the Digital Signage channel and for the deployment of audio-visual content over LAN, intranet and Internet, helping banks transform their branch into a commercial outlet through the managed delivery of multimedia information and promotional marketing material using a variety of self-service devices and displays.
WWS Signage allows users to create and modify, in a fast and efficient way, informational and commercial multimedia content, to be displayed on screens for digital signage. With an attractive interface, compatible with most popular browsers, WWS Signage makes it easy to manage multiple communication plans with the option to have differentiated content delivered to different locations through a single intuitive console.
The criteria used to define communication plans include single branches or groups of branches, geographical regions, and different groups and types of display device.
WWS Signage works on PC, notebook, workstations, industrial PC, tablet PC, connected by VGA or HDMI to LCD / TFT high-resolution screens, and an IP network infrastructure like intranet / Internet and is well suited to the delivery of multimedia content to a variety of devices including PC, tablet, smartphones, and digital displays.
Published Wednesday, June 21, 2017
Published Friday, May 05, 2017
Auriga Branch Transformation 2017
Auriga - David Smith from Auriga speaks to us at Branch Transformation 2017. He discusses with Fintech Finance about Branch Transformation, current projects and technology applied to banking service automation as a tool for enhancing customer experience and making the branch of the future smarter. Watch the interview!
Mark Aldred from Auriga at Self Service Banking Europe 2017
Auriga - Mark Aldred from Auriga at Self Service Banking Europe 2017
David Smith at ATM & Cash Innovation Europe 2017
Auriga - David Smith at ATM & Cash Innovation Europe 2017
Branch Transformation and Self-Service Banking
Auriga - Assisted self-service is central to the branch transformation process. At the "Branch Transformation" conference in London, Auriga presented an innovative omnichannel approach to assisted self-service devices, allowing customers to conduct various operations autonomously, faster and more effectively. For example, using their smartphone to access a wide range of self-service services, even with coins. In this video, Carmine Evangelista, Auriga's Chief Technology Officer, explains the advantages that banks could have by deploying ASD devices (assisted self-service devices) enhanced with Auriga's WWS - WinWebServer - software solutions, which offers customers a wider range of services with innovative functions and a real omnichannel strategy.
New Branch Model: An Innovative Customer Reception Solution from Auriga
Auriga - Soon it will be possible, when visiting a modern bank branch, to experience an innovative solution that transforms and optimises the branch visit experience. It will allow visitors - both current customers and potential customers - to gain immediate access to all branch services and to choose the method they prefer to access the service they want. This is the new and innovative WWS Customer Management, launched by Auriga, which - as Patrick Margarito, Auriga's Business Development Manager explains, “allows banks to manage and optimise customers visits in branch, greeting them, and at the same time enhancing both branch staff and self-service device (ATM and ASSD) efficiency. At "Branch Transformation" in London, Auriga also displayed anothe
Driving Bank Branch Innovation
Auriga - Auriga is focusing internationally, and chose the Branch Transformation conference in London to launch its two new solutions: WWS Customer Management to improve the reception and service customers receive in a branch and WWS Cash Management to ensure banks manage cash more efficiently. In this video, the solutions are explained by Vincenzo Fiore, Auriga's CEO.
Auriga interview at European ATMs 2016
Auriga - Auriga interview at European ATMs 2016, 14-15 June 2016: David Smith, Auriga’s International Business & Partnership Developer explains all the benefits of the WWS Branch, the most recent application of the modern omnichannel banking suite WinWebServer (WWS). Indeed, the bank of tomorrow will be entirely centred around people: as a result, the main goal of banking institutions will be to offer a positive and compelling experience for all, whether they receive or provide financial services, that is, to make them feel central in the bank’s strategies and choices. What is required is a transformation towards a more evolved model of the concepts of self-service and assisted self-service, in order to maximise the potential of each interaction.
Auriga interview at Branch Transformation 2015
Auriga - Auriga interview at Branch Transformation 2015, 9-10November 2015:David Smith, Auriga’s International Business & Partnership Developer shows all the benefits of the WWS Branch, the most recent application of the modern omnichannel banking suite WinWebServer(WWS).He speaks about integration and collaboration, strategic elements that, together with technological progress, can help transform our concept of today’s bank branch. Indeed, banks today face mounting pressures to control costs while improving client service. In a rapidly changing environment,Internet and mobile channels have ever more users while visits to branches are down significantly. At the same time, the branch continues to play a strategic role in gaining and retaining clients
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