Auriga is a leading supplier of software solutions and services to the banking industry and payments system providers, and an independent software vendor for multi-vendor ATM acquiring solutions, committed to developing a widespread international presence.
Auriga’s WinWebServer (WWS) runs on almost any hardware server platform and on any multi-vendor ATM, ASST, kiosk or self-service device, establishing itself as the major provider of both software and services in Italy
Auriga’s web-based architecture, which guarantees the perfect synergy between self-service, branch, internet banking, mobile banking and other channels, provides a seamless banking experience of the highest level.
It also enables banks to benefit from full protection, security monitoring and control of their critical networked devices, such as ATMs, thanks to its centralised cybersecurity solution Lookwise Device Manager (LDM).
Auriga’s mission is to revolutionise the way direct banking channels work by integrating them into a single, cloud-based system that boosts efficiencies and reduces time-to-market.
Through its WWS platform for multi-channel banking applications, Auriga is developing a growing presence in Eastern and Western Europe, and expanding operations in Central and Latin America and Asia Pacific markets.
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Auriga’s commitment to innovation and technical excellence has culminated in the development of the omnichannel banking product WinWebServer (WWS). WWS is an integrated platform on a web-based architecture that can provide a 'seamless banking experience' of the highest level across all the different distribution channels. WWS delivers significant business benefits including:
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Banks are facing two main challenges: provide customer an even more engaging and omnichannel digital experience and reduce infrastucture and operational costs.
What’s next fot ATMs and bank branches then?
Read our latest white paper to explore three main business strategies that would allow financial institutions to remain competitive, provide exceptional services, and continue to play a vital role in the communities they serve.
Lookwise Device Manager (LDM) is a centralized and modular OT cybersecurity platform that offers a comprehensive set of functionalities to protect, monitor and control your critical devices.
WWS ATM is
Utilising sophisticated algorithms with self-learning mathematical forecasting, combined with data analysis of historical trends (at least 12 months of records to accurately run cash forecasts) and on different parameters (such as cashpoint’s physical location and its capacity, as well as the bank’s insurance policy, any legal requirements and any likely spikes in demand for cash withdrawals), the solution is designed to optimize, anticipate, automate, support, control and report the entire cash inventory and replenishment process for all entities involved in the cash management process (from cash points to back office as well as branch CI/CO).
empowers bank branch staff to optimise the cost efficiencies of their branch operations while maximising the add-on sales potential of how in-branch systems improve interactions with branch visitors.
Banks are making significant investments in transforming their branches for greater efficiency, boosting profits, acquiring new customers, and enhancing the quality of the customer interactions. The WWS Customer Management module responds to how banks are rethinking how their bank branch operates as part of an omnichannel strategy. Thanks to a variety of graphical and tabular dashboard displays, branch staff and consultants can easily optimize their workload and tasks by monitoring in real time the customer flow and queue, the self-service operational workflow and availability, and the consultant’s schedules.
is an integral component of the WWS omnichannel banking suite that ensures the highest service availability across all banking channels and gives consumers access to banking services 24/7. It is a 360-degree system monitoring all aspects of the network including connections with the bank’s host systems, connections with third party service partners, the WWS ATM application processing, and all self-service channels.
Through the Proactive Monitoring OMNIA module and an extensive range of diagnostic information, banks gain a rapid understanding of the overall status of all the ATM and kiosk devices (HW monitoring, transaction summary details and easy access to electronic journals) as well as interactive access to the Smart client on the remote ATM (for detailed analysis of the device’s peripherals and operation).
module is an integral component of the WWS omnichannel banking suite that transforms any banking channel into an efficient communication tool to maximise the opportunity to sell new services and enhance the consumer’s experience regardless of how they interact with their bank (ATMs, digital signage, internet, mobile, social networks, etc.).
Through the OnetoOne OMNIA Marketing module, banks can build a high value added ‘personal relationship’ with their customers, even though an impersonal channel such as an ATM. Beyond idle loop configuration, it is possible to define the associated marketing point for each campaign at a specific stage of the transaction (idle loop, authorisation, host message, counting banknotes, printing receipt).
Thanks to integration with a CRM system or preloaded customer information, personalised one-to-one messages can be uniquely tailored to the client profile: they can include service advice (for example ‘please collect your new card’) as well as sales promotions and pre-approved offers, or marketing campaigns targeting specific locations and customer segments.
an integral component of the WWS omnichannel banking suite for the mobile channel that enables banks to give consumers the ultimate ‘bank in their pocket’ experience while on the move.
A highly secure and fully integrated solution, WWS Mobile offers customers the widest range of banking and payment services in the most cost effective way, resulting in greater consumer satisfaction and new revenue opportunities. WWS Mobile has been designed to take into account how the consumer benefits from the mobile experience and how banks can use mobile to enhance the services they provide through all of their delivery channels.
As part of the bank’s omnichannel strategy, WWS Mobile offers the customer a range of cross-channel capabilities such as safer and faster cash withdrawals without using traditional plastic cards, the ability to locate the nearest ATM and get a real time view of the services available on the selected ATM or voice-guided navigation to the ATM for people with visual impairments.
is an integral component of the WWS omnichannel banking suite for the branch channel, specifically designed to help branch staff fulfil their changing roles – from operations executors to services consultants or self-service assistants who are able to suggest customised services for each customer.
WWS Greæter is an innovative tablet application, combining through a single intuitive console real time information about the branch’s self-service hardware, the customer’s transaction history and relationship status, and relevant sales opportunities. Offering the ultimate in-branch service is possible now.
The solution offers personalised customer information to facilitate dialogue with customers about their specific needs, provides constructive support on the increasing number of self-service functions, and promotes increased sales by empowering staff to reinforce personalised target marketing.