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DPL

Don't let ATM connectivity be your Achilles' heel. DPL's Hercules platform is not just a piece of hardware and a cellular plan. It's like having an expert partner who never sleeps and is never more than a phone call away.

Spend more time growing your business by partnering with DPL. Successfully managing the connectivity for fleets of ATMs takes specialized teams and years of experience. Get the uptime your business needs and enjoy the peace of mind that comes with it.

www.dplwireless.com

DPL

Contact Information:
1-800-561-8880

Email:
[email protected]

Website:
http://www.dplwireless.com/

Products & Services

Hercules (IP) and Hercules+ LTE (IP and Dial-up) Wireless ATM Modems

Hercules (IP) and Hercules+ (IP and Dial-up) Wireless ATM Modems

Our Hercules LTE wireless modems are built by us - with care - in North America.

Our casings are made of metal. They’re not just some off-the-shelf piece of plastic, made in who knows where, with some re-sellers logo slapped on it.

They’re like you - rugged and ready for anything.

Our network architecture routs all transactions through our data centres, giving us, and you, complete visibility of what’s happening at your ATMs, with your cellular carriers, and with your payment processors. All through the mobile friendly Hercules Portal.

When we say 24/7/365 technical support we mean it. With a 99% response rate, we’re here when you need us.

Other Hercules details:

  • PCI-DSS Level 1 Service Provider
  • EMV and DCC Proven
  • 24/7/365 Live Technical Support
  • 2-Way/RMS Software Capable
  • Unlimited Transactions
  • Hassle Free - Month to Month Agreements
  • Supports Hercules Accessories - Protector GPS & ATM Restart
  • 5-year Warranty with Immediate RMA Replacement

Hercules Pricing Guide

Hercules RMS

Manage all of Your RMS Enabled ATMs from the Hercules Portal!

Remote management software or RMS - eliminates the inconvenience of having to travel to ATM locations or incur tech costs to perform routine tasks like exporting electronic journals to resolve transaction disputes.

Setting up your own RMS solution requires dedicated servers, advanced IT and networking knowledge, and a significant financial and time investment. Off-the-shelf RMS platforms are hard to set up, require you to use a different solution for each ATM manufacturer, and can cost $6,000 to $10,000 depending on your fleet size.

Hercules RMS can be set up in 10 minutes or less. Cloud based and fully managed, Hercules RMS includes 24/7 support, and allows you to remotely manage all of your RMS enabled ATMs from the Hercules Portal, regardless of ATM manufacturer.

Here's What's Included with Hercules RMS

Electronic Journals
Hercules RMS allows you to access and export electronic journals making it easier than ever to resolve transaction disputes.

Advanced Insights
Quick and easy to setup, Hercules RMS offers advanced insights, providing visibility on parameter configurations, ATM errors, cash levels, and DPL's proprietary cash forecasting helps optimize fulfillment to improve cash flow within your business.

Coming Soon

Coming soon you’ll be able to use Hercules RMS with non DPL connected ATMs, perform ATM software and firmware updates, configure ATM parameters, and update marketing assets.

How Much Does it Cost?

All of these great features for a low monthly fee of just $2.99 a month per ATM - But great news! - for ATMs with a DPL modem, Hercules RMS will be included in your current monthly fee!

To learn more contact our sales department at 1-800-561-8880 or email [email protected].

Hercules Portal

Hercules Portal

Let our mobile-friendly Hercules Portal do the heavy lifting when it comes to managing your ATM fleet. Free to use, the Hercules Portal includes unique features like:

Terminal ID Auto-Detect

Our Hercules modems can auto detect the terminal IDs meaning no more manually recording and tracking which Hercules modems are installed in each ATM – making it even easier to remotely monitor and manage your fleet of ATMs from anywhere.

Fleet Health Dashboard

See real-time status updates regarding connectivity health of your ATMs, Hercules modems, DPL Data centres, and Processors.

Terminal Health Dashboard

Similar to the Fleet Health Dashboard the Terminal Health Dashboard provides real-time status reports about the health of individual terminals.

Alerts

Receive alerts about issues affecting the health of your terminals by email, SMS (text message), or view them in the Hercules Portal, assisting with diagnostics and minimizing downtime.

Filters

Filter by alarm type and health status to see only the information you need to see in order to help you quickly troubleshoot issues affecting your ATMs.

Settings

Review and edit information related to individual terminals like:

  • View terminal ID numbers and Hercules serial numbers
  • Add names, descriptions, and notes specific to individual ATMs
  • Configure communications settings
  • Review diagnostics information

And more!

ATM Restart

ATM Restart

Save $1,000 a Year with the ATM Restart

The ATM Restart pays for itself plus nearly 6 years of wireless data in the first year.

Unlike RMS, the ATM Restart can remotely reboot an ATM even if its operating system is frozen. In one-year, the savings achieved by having an ATM Restart and Hercules wireless modem covers the cost of both pieces of hardware plus six-years of wireless data. 

On average customers with a Hercules and ATM Restart installed, use it 8 to 10 times a year, saving them up to $1,000 in dispatch fees per ATM. Across a fleet of 100 ATMs over five-years, the savings could reach nearly $500,000.


ATM Restart Spec Sheet

ATM Restart White Paper

Protector GPS

ATM Protector

Add a layer of physical security to your assets.

The Protector GPS sends multi recipient text, phone call, and email alerts while thefts are in progress and gives you the ability to share a secure link from the mobile friendly Hercules Portal with local law enforcement - enabling them to track your ATMs GPS position in real time.

Receive alerts for:

  • Power Cuts
  • Vibration and Tilting - cutting/drilling
  • GPS Movement/Perimeter Breach
  • Door Open Events

Available input/output port has the potential to integrate with other physical security devices like:

  • Sirens and Strobes
  • Penetration Mats - black box attacks/jackpotting
  • Note destruction
  • Gas detection

Protect your ATMs from physical and logical attacks using the Protector GPS’ layered security features.


Protector GPS

Protector GPS Case Study - IAD Recovers ATM & $25,000 Cash

White Papers

Press Releases / Blog Posts

ATMIA Member Videos


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