Agent based monitoring and management of financial self-service terminals - Advantages over Switch Based ATM Terminal Management and Monitoring

Automated Teller Machines and other Self Service Terminals have gained widespread global acceptance as a convenient channel to facilitate financial transactions. However, financial institutions and private ATM deployers face a continuous challenge in minimizing the downtime of their self-service network and providing the best possible service to its customers. 

Next to the branch offices, self service network comes second in the line of touch with customers. Hence, it is all the more important to maintain the uptime and availability of the self-service channel. For improved customer engagement, banks needs to ensure high ATM availability and a positive user experience.