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EMV Troubleshooting Guide for ATM Owners and Operators

Author(s): US Payments Forum
Published By: US Payments Forum
Publication date: December 12, 2017

The implementation of EMV at U.S. ATMs continues at a steady pace. Many ATM owners and operators are now beginning to feel the impact of the U.S. ATM liability shifts. ATM owners and operators are seeing new transaction scenarios and are at risk of incurring chargeback and fallback penalties.

This document provides recommendations to help ATM owners/operators prevent some common transaction problems, and offers suggestions for troubleshooting problems when they do occur.

This document will not cover the dispute process (e.g., chargebacks, re-presentments), since the requirements and policies of industry stakeholders may vary. Consult with the acquirer processor or payment network for specific information about rights and obligations surrounding the dispute process.

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