The digital revolution is creating a pivotal transformation in the financial services industry. Accelerated by market forces, such as new entrants in the banking space, financial institutions are adapting fast to meet consumer demands for convenience, digital engagement, and self-service. As they work through this process, banks and credit unions are reevaluating what is, and is not, critical to their channel infrastructure. Most visibly, the transformation embodies the shrinkage of branch networks, reduced operational costs, and redeployed capital to digital initiatives. All three of these activities, although on the radar for some time, were brought into sharp focus by the pandemic. Financial institutions and fintechs are rethinking channel distribution strategies to offer greater flexibility for account holders to enjoy convenient, and surcharge-free access to their cash.