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Surcharge-Free ATM Networks – A Path to Accountholder Satisfaction for Community Banks and Credit Unions

Author(s): Fiserv
Published By: Fiserv
Publication date: February 7, 2020

The ATM channel continues to be the most frequently used and cost-effective touchpoint
between financial institutions and consumers. Consumers have seen many convenient high-tech changes at the ATM – from image deposit and video teller capability to peer-to-peer money transfers. With these changes, consumers continue to see average ATM transaction fees increase annually, creating a strong demand for fee-free cash and secure account access.

Surcharge-free ATM access continues to be one of the most coveted accountholder perks that a financial institution can offer.

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