The banking software company Auriga has produced a white paper on saying farewell to the traditional bank branch.
The phrase “branch of the future” is more popular than ever and in their latest white paper, Auriga discuss what this means exactly in the context of the reduction of the number of branches in Western Europe, coupled with the challenge of a diversification in the way in which customers bank today.
Generational changes in expectations also mean the smartphone generation wants more than functionalism and customisation; they want maximum value and a heightened customer experience.
The bank branch is not doomed to disappear – but it must change to fit into the varying needs and wants of today’s customers, across all generations.
To read the white paper, please fill in the form and click “Download whitepaper”.
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