The Value of Investing in In-Branch Video Banking

Banks need to think differently if they want to thrive and survive in the current market. Setting aside budget for innovative technologies such as video banking – as part of their digital transformation strategy – is one example of how financial institutions are adapting. Besides the way in which we’re using technology, the roles and contributions of bank employees are also evolving.

Banks can increase operational efficiency, boost customer engagement, satisfaction and sales all in one go by adopting video banking as a highly cost-effective service. Either online via a consumer’s personal mobile device or in-branch, whereby customers use an ATM, ASD or kiosk to interact with a remote teller.