Friday, April 24, 2020View Showroom
The key focus of the bank branch is the ability for customers to interact, face to face, with financial institution staff. But during the coronavirus pandemic, a growing number of bank branches are reducing hours, limiting the number of customers inside at one time or closing temporarily.
During this period, technology plays an important role in staying connected with your bank or credit union customers and members.
The use of video banking and remote tellers via Interactive Teller Machines (ITMs) is a popular solution in the U.S. and Middle East. For some, it has become the ideal way to provide ongoing and face-to-face communication with customers.
Importantly, tellers don’t have to travel to a contact center to serve customers; they can log in at home, enabling them to work and practice social distancing at the same time - keeping the bank or credit union available to customers looking for assisted service.
Many drive-thru ATMs can enable customers to handle most routine, in-branch transactions. This provides an option for customers who prefer not to come inside the branch or interact directly with staff. Get our best practice guide to cleaning your NCR ATMs/ITMs and other equipment here.
For small businesses, check deposit is an important function of their local branch. But with remote check deposit, you can offer your customers multiple ways to deposit their checks: at the branch, ATM, online from corporate and small business locations, or using mobile devices—both business and retail banking deposits go directly to back office processing centers.
The idle screens on the ATM are a great way for banks and credit unions to communicate with customers. Whether general messages, or personalized communications when a customer has signed in, your screens can attract users, encourage interaction, promote your digital banking options and update customers about changes to hours, availability and other information.
Newer ATMs offer larger displays that are significantly brighter than older solutions. Simple features like this could help financial institutions to grab customer attention, connect with the brand and drive adoption of digital products and services.
You can also use your screens to offer health and safety guidance, such as, “Don’t forget to use hand sanitizer after removing your card or cash.”
NCR is committed to helping financial institutions of all sizes navigate the many challenges of the COVID-19 outbreak. For more information, please contact NCR.
Our banking solutions experts are in the trenches with our customers, working hard to help provide guidance, solutions and recommendations.