ATMIA Academy
ATMIA Academy

added-value ATM services training

The ATM continues to play a critical and growing role within retail financial services. This course explores the added-value capabilities of the ATM beyond the core transactions that it has handled historically. It discusses the comprehenive service and sales facilities that the ATM can provide for dealing with both customers and third party users. It also highlights the principal enabling technologies and the ways in which the ATM interacts with other channels.

Look at value-added services at ATMs around the world and become inspired about adding some to your own ATM estates.

Overview of Content

Here is a list of sessions covered in the training. 

Role of the ATM in an Omni-Channel Strategy
This session explains the growing global role of the ATM. It introduces issues such as financial inclusion and channel integration while highlighting key technologies that have contributed to the expanding capabilities of the ATM.
Added Teller Value
The session provides an overview of the ATM's day-to-day frontline transaction capabilities and the many means by which these can be accessed.
Relationship Management
Extensive functionality is now available to authenticate the customer, meet their service requirements and build a customer. This session also deals with the related issues of brand appeal and access for the disabled.
Promotional and Sales Features
This session clarifies the many different features that the ATM can support to promote and handle the sale of banking products and services to both customers and non-customers.
Brand Projection and Representation
The significance of the brand, and the ability of the ATM to project and represent it, remains strategically important. This session demonstrates why and touches on social media and environmental impact.
The session provides detailed examples of the added-value functionality that supports the key roles of the ATM worldwide and sets out the ways in which transactions may be initiated.
On-line Learning

The ATMIA Academy uses a click and learn approach which is easy to navigate. You will click and learn at your own pace in your own time.

Assessments are “open book” style tests which allow you to click back to review the session. Based on the open book test, the pass mark for each session is 100%.

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If you have questions about the academy, please contact any one of our staff or fill out the contact us form below and a member of our staff will be in touch.



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